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Business Profile

Public Pool

Caribbean Pools and Fireplaces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Pool.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted for a ********** to be built but almost 5 months later it still isn't done. Contracted for a ********** to be built on 3/10/23. As of today, 6/28/23 the pool and spa are not finished. We have paid a total of $49,095 split in two payments. First payment was on 3/14/23 for $27,275.00 and the second payment was on 6/19/23 for $21,820.00. At the time of the agreement on 3/10/23, the contractor, ******************* / Caribbean Pools, told us it would take six weeks. Over the past few months he would send workers for a day or two after I complained to him. On 4/24/23, **** said the pool would take another 3 weeks weather permitting. There was some rain but not enough to cause a big delay. Each time I complain, **** tells me work will be done. He said people would be over to work but usually they wouldn't show. Overtime I begin to believe that **** / Caribbean Pools doesn't plan to ever finish the pool. On 5/23/23, I told **** that I don't think he is interested in finishing the pool. He again said they have plans to work on it which they did a couple of days later. When I questioned **** about the timeline when he stopped by to pick up the second payment, he got angry and said I had to pay him because it's in the contract. When we paid the second payment on 6/19/23, **** said the pool would be done by July 4th but since receiving that second payment there has been less than 8 hours of work done. On 6/28/23, I asked **** for a refund so that we can find someone to finish the pool. He has not responded to that request. I feel like **** / Caribbean pools did the minimum needed to get the second payment and doesn't plan to finish the pool. I feel like **** is a con man. I have told **** that I need the pool because of my disability. A pool is essential to managing my health. Because of a compromised immune system I can't use a public pool. Because of my arthritis a pool is the best exercise for mobility. **** says he understands but still doesn't finish the pool.

Caribbean Pools and Fireplaces is NOT a BBB Accredited Business.

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