Complaints

This profile includes complaints for Str8 Up Roofing & Construction's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Str8 Up Roofing & Construction has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Str8 Up Roofing & Construction

  424 S Main St Newcastle, OK 73065-5406

  
• 

  Str8up Roofing & Construction

  17304 Preston Rd Ste 800 Dallas, TX 75252-5645

• 

  Str8 Up Roofing & Construction

  999 18th St Denver, CO 80202-2499

• 

  Str8 Up Roofing & Construction

  Non-Published Colorado Springs, CO 80906

• 

  Str8up Roofing & Construction

  17304 Preston Rd STE 800 Dallas, TX 75252-5645

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 22, 2022, ******* from Str8 Up came to our home soliciting roof repair work. My husband signed an agreement allowing them to file an insurance claim on our behalf, but only after ******* assured him that Str8 Up would absorb the cost of our deductible. Three weeks later, on Dec 15, ******* returned with ****** to take more roof photos, this time ****** said Str8 Up would not absorb the cost of the deductible. This was not what was agreed upon on Nov 22, so we terminated the agreement, and both ******* and ****** agreed. Four days later, on Dec 19, despite fully knowing we no longer have an agreement with them, Str8 Up ordered roofing materials anyway and delivered to our house on Dec 20. Four pallets of materials were placed on our driveway blocking our garage without our consent or knowledge. Despite numerous phone calls and emails, Str8 Up refuses to remove the materials unless (1) we allow them to replace our roof, or (2) pay them 20% of the amount approved by our insurance. When asked if they always deliver materials without homeowner consent, ****** said they only do this to people who back out of the contract. We feel the agreement was based on misrepresentation and fraud, and therefore it was not legally binding. Even if there was an agreement, it was mutually terminated on Dec 15. Since then we have learned that ******** passed a new law on Nov 1, 2022, House Bill ****, prohibiting roofing contractors from doing this exact thing ******* came to our house on Nov 22. They misled us and lied to us. We have contacted the delivery company, SRS, asking them to pick up the materials, they said they cannot do that unless instructed to do so by Str8 Up. For Str8 Up to intentionally order roofing materials after we specifically told them we no longer want them to do our roof work, and then demand that we pay for it, is not fair. I dont believe we should have to acquiesce to their bullying tactics and they should not be allowed to do this to any homeowners.

  

  Business Response

  Date: 02/10/2023

  *******************, 

  I am not quite sure how all of this confusion has come about. Our contracts we hand out are very simple and each of our reps thoroughly cover them. Please refer to the copy left with you to see how this works. I have not given you a call back due to the fact that anytime I have spoken with you verbally it turned into being shouted over and the conversation had no resolution. We can communicate through email to reach a final decision. 

   Based on our contract and ******** State Law, all homeowners are given a 72 hour right to recess. Since you all are well beyond that, there are two options. We can either install the roof, or we can remove the materials after collecting 20% of the amount authorized by insurance to reimburse for our time. This is stated on your contract. I encourage you not to "donate" the materials we have purchased as you will be responsible to pay for them. 

  we have been in contact with you regarding this matter and also have been in contact with your lawyer but they have been unresponsive. We would be happy to come to a conclusion as soon as we can communicate with you all. 

  Thank you.

  Customer Answer

  Date: 02/16/2023

   
  Complaint:********.

  I am rejecting this response because:
  This debacle came about because STR8UP went back on their word and changed the terms of the roof replacement agreement. They assured us they would handle the insurance claim and replace our roof, and we would not incur any out-of-pocket expenses. But later, STR8UP said we would have to pay about $5200. We disagreed because it wasn't what was agreed to and no longer wanted them to do our roof, and they agreed to that. Yet, few days later they ordered roofing materials and had them delivered and placed on our driveway, without our consent, blocking our garage, and refused to have it removed unless we pay them 20% of the insurance claim, later changed to 10% ($2200). When asked if they do this aggressive strong-arm tactic to everyone, they replied only to those who back out of the agreement. We told them we did not breach any agreement, they did, by changing the terms of the agreement, and thus we have this dispute. We even offered them $500 to remove the materials, not because we believe we were in the wrong, but because we simply wanted the materials off our driveway so we can use our driveway and garage again, but they refused. Very unprofessional and unethical roofing company!
  We did ask someone to mediate and to try and amicably resolve the matter; for STR8UP to remove the roofing materials and in return we would honor the $500 offer we had extended previously and withdraw our complaint with the BBB, the ************************* and the **** but STR8UP repeatedly cut off the mediators and refused to engage in meaningful negotiation, so they left. STR8UP was told to reach out when they are ready to have a meaningful dialogue and discuss this rationally but they have not reached out. If anyone breached this agreement, it is STR8UP for changing the terms, not us, and we believe STR8UP owes us damages for denying us use of our driveway. DO NOT USE STR8UP ROOFING! DO NOT USE STR8UP! 

  

  Business Response

  Date: 02/23/2023

  This issue has been settled with client. No furhter action is needed. Client has agreed to pay $1100 and settle account. We will be removing material once client has paid her full amount due. 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired ******************** to repair our roof on April 30th 2021. Company replaced the roof and flashing, submitted all claims to our insurance.Our roof was noted to have a leak on December 2nd 2022. Contacted STR8 up Dec 2nd 2022 and they sent out a subcontractor who did not speak great English. He told us he would have to put flashing over our decorative rock to fix the leak. I told the contractor that was not acceptable and to go speak with STR8 up about other options. I came home from work on December 13th and the roof had been repaired and my decorative rock had been filled down and a patch of flashing placed on the face of my home.On December 14th I called str8 up and asked to have a manager meet me at my home due to work being performed that I did not approve and I was not happy with. ****** met me at 3pm that afternoon, he agreed the work was sub-par and need to be done properly, he stated they would remove the rock, replace the flashing and properly fix the roof/rock. He asked me to get with my builder to find out where the rock is from. Dec 15 I sent ****** the rock company info. I never heard back from him.On January 5th I contacted ****** and he stated the owner wanted to speak to me.On January 6th I called to speak to the owner, he refused to talk to me, and had the secretary state he would not be doing any other work or fixing their error. I have uploaded a pic of what the rock looked like before the repair and after. You can see they defaced the front of my home!

  

  Business Response

  Date: 01/13/2023

  Hi *****

  I am sorry that you are disappointed. After reviewing your file I see that we replaced your roof, then you reached out to our office to notify us there was a leak, after we evaluated the leak, you were notified of the issue. The issue for the leak was the flashing behind the rock of which I as placed by your builder. At that time we recommended installing counter flashing over the rock to resolve the leak issue, you agreed to this and the leak was resolved. Unfortunately, after the leak was resolved you were unhappy with the aesthetics of the counter flashing as previously discussed numerous times, there is no way to fix the leak without having to either remove the rock, replace flashing that your builder installed or adding counter flashing over the rock. Again, you agreed to this and we recommended that you reach out to your builder. However, we would be more than happy to replace the flashing behind the rock for an out of pocket expense. Please contact our office at your earliest convenience so we can get you taken care of. 
  Thank you