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Business Profile

Bank

First Fidelity Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Fidelity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Fidelity Bank has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • First Fidelity Bank

      3595 W Robinson St Norman, OK 73072-3352

    • First Fidelity Bank

      301 N. Air Depot Blvd. Midwest City, OK 73110

    • First Fidelity Bank

      P. O. Box 30999 Midwest City, OK 73140

    • First Fidelity Bank

      1400 S. Meridian Oklahoma City, OK 73108

    • First Fidelity Bank

      1337 W Lindsey St Norman, OK 73069-4309

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had my vehicle loan with first fidelity since Jan 2021. First few months had been fine. And then changes in loan personal. A total of 4 loan personnel in 2.7 years. My problem lays with a *********************** of the loans collection department. Starting around Oct 2022. I paid my payments. And for which ever reason the *** payment that they demanded for payments. Either were showing not paid. Or late. ****** has been very quick to report to the credit bureaus that I have now a total of 14 missed payments in 18 months. This destroying my credit. And refused to contact the credit bureaus to report the payments are indeed paid. Today on 11 29 2023 I attempted to trade my vehicle in on a new one and was denied due to the fact 14 missing payments were entered in to my credit file. When I have a text message string from ****** showing I have in deed have paid all of my payments. I have asked her on 5 occasions to please report the corrections. She has refused telling me it is my resto inform the credit bureaus of my corrected payment information. I need help in this matter. *******************************

      Business Response

      Date: 11/30/2023

      ************************ misunderstands what is reported to a credit bureau.  Credit reports are a reflection of a customer's payment habits, not a report on whether a payment was ever made.  The 14 late payments, in this case, were reported to the credit bureau when the customer was ******* or more late making their loan payment. First Fidelity Bank does not report payments that are less than 30 days late.  A system error or any other issue causing a payment to be late would not be reported unless the loan payment is 30 days or more late.

    First Fidelity Bank is NOT a BBB Accredited Business.

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