Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crooks. Breaks every law on the books. No online presence or other way to pay than mail and they love to blame the ** and charge late fees on your card without your permission (fraud). Then they threaten to charge you a returned item fee for disputing the late fee with your bank. But they can take days to post and return calls. My property is affiliated with them, so we have no choice. They raised the rates exorbitantly when seniors got our increase. ********* greedy and unprofessional. A manager here went months without paying and I bet she had no fees. Something is wicked shady about this business. They are also very immature; manager uses pink ink in her emails. lol

  Business Response

  Date: 05/11/2023

  *************************,

  Good morning. I received your letter this morning in response to a compliant filed by *********************. We have never had any problems with this tenant until recently. She had emailed ** about a late fee she was charged and I immediately responded to her email (as shown on the attachments) to let her know here payment was received late and when paying with a credit card, we only run it for the total amount due which was $51.58. The only time she has ever called our office was when she first moved in to set up her account. When she mailed in her payment, she wrote "you don't need this" in the area where here phone number is suppose to be so I wasn't able to call her and make her aware of the late fee. We are just a small third party billing company who was hired by the apartments to bill their tenants so we don't have a website. I personally go to the *********** every morning to pick up payments and they are entered every morning when we get to the office. As you will see in the attachments **** waited until the day before the due date to mail in her payment and therefore we didn't received her payment until 2 days later which was after the due date. The property is the one who recently raised the rates by 8% due to rising cost. Any employees that live on property are required to keep their account current. If they get past due we send an email to their supervisor letting them know of their past due balance and it is paid. As for the pink in my emails, pink is just my favorite color and I'm a mature mother of 3. 

   

  Sincerely, 

  ************************* (Billing Manager)

  ************

  ****************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings I write to complain about the 3rd ********************* used by my apartment complex to bill residents for their utilities. The apartment complex is ************* 2, ***********************************************************, the billing company is RUS-OK, ******************************************** COMPLAINT My December utility bill lists: due date 12/19. I got a call from RUS-OK on 12/16 stating my payment was declined.I informed the caller bill isnt due until the 19th money will be in the bank by then. I had checked the bank earlier on the 16th and had a ACH deposit pending for the 19th.The person calling said I would have to make the payment by phone on 12/19. Which I did so the bill receipt lists: paid date 12/19.When I paid it on the 19th date due: I was charged a $5.00 fee for it being declined (3 days before it was due) and had to pay a $5.00 courtesy fee to pay by phone (which I would not have had to if the bill was charged on the 19th) its due date.When I inquired of the person calling about the auto charge being declined on the 16th when it is not due until the 19th, they replied auto pays are always run the day before due`. In this case it was three days? When I questioned that the answer was they were not going be open Sunday it is not a business day`. Monday was a business day.This doesnt seem right to me.All the Best *************************** *********************

  Business Response

  Date: 01/10/2023

  see attached

  when he signed up with auto pay he agreed if there were 3 or more issues with his card declining he would be removed