About

Important information

• Additional Info:

  Whitney Smith, the owner of Smith Liquidation Services LLC, previously was the Owner for True 2 You Estate Sales LLC, which was the subject of a pattern of billing and collection issues for failure to pay consumers for money owed. BBB has a separate Profile on Smith Liquidation Sales LLC. (https://www.bbb.org/us/ok/oklahoma-city/profile/estate-sales/smith-liquation-services-llc-0995-90112472)
• Additional Info:

  In January, 2023,, BBB investigated True 2 You Estate Sale’s business practices. This investigation was prompted by complaints and a large complaint volume. Such as billing/collection issues with consumers reporting not getting their payouts for estate sales being held by the business. On July 17, 2023, BBB sent an email to True 2 You Estate Sales with the following questions...

  • 
    Consumers report allegations that your positive customer reviews are from family, workers, former workers, and friends. We have tried to invalidate this concern by putting the reviews under review and reaching out to the consumers and requesting simple documentation to prove marketplace interaction, but we did not receive anything back from anyone unfortunately. Can you tell me your position on this and how customer reviews come about for your business?

  • 
    Several consumers report allegations that they have not got paid for all the items that you sold for them at their estate sales. (This could be a little bit delayed, and they possibly could have been paid by now, but this is referring to when they were still waiting on their payouts.) Could you tell me about these situations?

  • 
    Several consumers report allegations of them not getting paid the correct amount or the agreed upon amount. Can you tell me how the payouts come about? Like do the consumers set an amount they would like items sold for or is it just more of how much you think you will get out of the items? Or is it not specifically priced?

  • 
    Consumers report allegations that they did not sign the paper that was provided to us by your business about the final payout agreement and that their signatures were forged. Can you provide some kind of documentation that this was found to be not true and that they did in fact sign the document? Or tell your side on this matter?

  • 
    Then lastly, a consumer report allegations to trying to cash a check that was from your business and the bank says the check continued to bounce and they were unable to cash due to insufficient funds in the account. It was also reported on this that the consumer had to wait to work with the bank in order to wait for enough funds to be in the account in order to get the check cashed. Can you tell me about your side on this situation?

  
  The BBB did not receive a response from the business. Based on the detailed information above, BBB cannot confirm the legitimacy of True 2 You Estate Sales LLC.