Complaints

This profile includes complaints for Orthopaedic And Sports Medicine Center-Norman, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Orthopaedic And Sports Medicine Center-Norman, P.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Orthopaedic And Sports Medicine Center-Norman, P.C.

  825 E Robinson St Norman, OK 73071-6610

• 

  Orthopaedic And Sports Medicine Center-Norman, P.C.

  700 S Telephone Rd Moore, OK 73160-2502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to see ********************************** on July 26, 2023 for plantar fasciitis. I dont have any insurance so I was asked to pay $500 deposit and I was told if the total amount is less I will be issued a refund. At the time of check out they are not able to tell me how much the total bill is. I called multiple times to ask how much the bill is and check on the status of the refund and was told different amount on how much my refund would be. Once they told me $101 and the other time is $96. I also received a mail telling me what I owed so I called again and was told to disregard the mail and it will take few more weeks. I called another foot door to check how much they charge without insurance and found out that the Oklahoma Foot and **************** in *****, ******** would charge about $300. I wanna know why they cannot tell me the amount I have to pay the day of my visit and why its taken almost three months from the time of my visit to process the bill and get any response from them about my refund. It was frustrating to call because Im not getting a definite response.

  

  Business Response

  Date: 10/23/2023

  We appreciate the patient reaching out with concerns. In review, we were able to establish a different workflow that would better support our self-pay patients. Estimated costs are provided at the time of appointment with indication it is only an estimate as additional services may be rendered. I spoke with the patient this afternoon and advised of the refund amount. Refund will be submitted via mail on 10/24. Patient expressed understanding. 

   

   

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************