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Business Profile

Podiatrist

Ankle & Foot Clinics of Norman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had appointments at ******************** office on 04/18/2024 and 04/25/2024 for surgery on my big toe. Surgery was completed and I had a follow up 05/13/2024. I am not supposed to be charged a co payment for a 5 minute follow up with ****************, but his accounts payable charged me anyway. Accounts payable realize she is in the wrong as this claim has not been filed with my insurance Aetna.

    Business Response

    Date: 06/03/2024

    This is in response to ******************** complaint received about him "not supposed to be charged a co-payment" for his visits with our office.  Please note that he was seen on 4/18/24 for an initial office visit and per verification of benefits with his insurance company, a $40 copayment was collected and once claim processed that is the amount that his insurance company indicated as his responsibility.

    He was then seen on 4/25/2024 for an office procedure and for an over the counter item.  Our office collected a total of $75.00 ($25 for over the counter item and $50 for the copayment which was an error on the part of our front desk staff as the copayment is $40). Once the office procedure was processed with his insurance company it left him a credit of $10.00.

    Pt was then seen on 5/13/24 and again a $40 copayment was due...he had the $10 credit and we collected $30 at the time of service to cover his copayment.  Once his insurance company processed this claim...they did show him responsibility for a $40 copayment.

    At this time, there is a zero balance on his account and all claims have been processed by his insurance company.  Therefore, no refund is due.

     

Ankle & Foot Clinics of Norman is NOT a BBB Accredited Business.

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