We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estates

RJH Realty Investments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estates.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a tenant of RJH Realty. In the summer of ************************************************* July of ******** contacted ************* to come out regarding the sewage. ************* came out, and claimed there was no sewage issue and did not do any work, but charged $135. I contacted *** regarding this and sent them pictures of my daughter who had mosquitos bites all over from the sewage issue, and also sent them pictures of the sewage water. Several months later RJH sent my next door neighbor who is a maintenance man to finally fix it. When I contacted RJH about the charges since it was never originally fixed with ************* they said they would contact the owner. I spoke to the owner of ************* and he said he would contact RJH to remove the charges since no work was done. I emailed RJH and they confirmed they did indeed speak to the owner of ************* and would take off the invoice charges. Unfortunately , *** has not removed the charges and has charged me $50 each month in late fees for the maintenance charges. When I emailed them several days ago they refuse to respond and sent a notice to quit regarding the maintenance charges. The owner ******************************* has been arrested and charged with Hud fraud, and continues these same practices today. My daughter sustained marks all over her hands, arms, and legs because RJH could not properly get maintenance out in the proper time. It took them over three months to fix the sewage issue, and the maintenance manager ******* rudely told me on my phone that my sewage could not be backed up if I could flush the toilet. When he finally realized months later that there was a sewage issue he said that I should have contacted them everyday. I contacted them several times, and sent text messages regarding the issue. I would like RJH to do the right and fair thing which is to remove the charges from ************* company like they said they would. The owner of Spor has already agreed to do so as well.

    Business Response

    Date: 11/11/2022

    Hi
    We are in receipt of this complaint.  
    We sent out a plumber as soon as the tenant requested service. The vendor made an appointment to come to the home. Upon arriving, the tenant did not respond to let the vendor in.  The vendor checked the exterior sewer lines and found no issues.  The tenant was billed since she did not make the appointment and nothing was wrong.   We paid the bill.  Please see the attached payment and invoice.

    The tenant is extremely difficult to deal with.  

    In early October, we inspected the inside of the home to find that the tenant has trashed the home.  The living room floors are damaged and the rest of the home is a mess.  Please see the attached notices and pictures.

    The notice gives the tenant the option of moving early as we will not be renewing her lease due to the damage and conditions she has caused with this home. 

    The tenant called the plumbing vendor and convinced him to refund the service charge we paid.   The vendor said it was a "valid charge but he felt sorry for her".
    The tenant was notified that her ledger would be credited once the payment was received.  It was received on 11/11/2022 and her account has been credited with this payment and the late fees removed.

    Let me know if you have any further questions.
    RJH Realty

RJH Realty Investments, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.