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Business Profile

Vehicle Sales Manufacturing Companies

Auto Wholesale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Sales Manufacturing Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me a car that was broken down and a "Lemon." I am a disabled Veteran who struggles with making ends meet. They told me " that the car runs good." Which it barely runs and the day after I took the vehicle home it broke down multiple times.

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought used vehicle from Wholesale Auto on September 5th, 2023. Shocks busted through the hood September 14th. Engine went out Oct 19th. When I called to ask how to resolve the issue, I was told there wasnt anything they could do. Its October 25th, I still have not received my title.

    Business Response

    Date: 10/30/2023

    Hello *************************,

    I am reaching out today in regard to the complaint submitted by *************************, on 10-25-23.

    The title was sent out and was received by ******* on the same day she submitted the complaint. There were two notices left by the post office, she even called and asked where it was. I advised her the tracking number was, ******************** and that it was waiting at the post office for her. 

     

    from post office

    Your item was picked up at the post office at 4:33 pm on October 25, 2023 in *************, ** 73159.

     

    Customer Answer

    Date: 11/01/2023


    Complaint: ********

    I am rejecting this response because: 1. They didn't send my title out until after the 30 days of purchase. 2. They didn't get me the tracking number until I called with more complaints about the vehicle on October 25th; after reaching out for a tracking number on October 3rd . 3. They sold a vehicle without proper inspections. They said they serviced the vehicle before selling: This was false. Please see the attached letter from the mechanic who looked it over. Call it dealer fraud or sold in not good faith, whatever you want to call it. The issues with the vehicle should have been fixed. I should not have engine problems with a vehicle 45 days after purchase. 

    I just want a refund so I can buy a RELIABLE car for my son and I. 

    Sincerely,

    ***********************

Auto Wholesale is NOT a BBB Accredited Business.

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