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Business Profile

Water Well Drilling

Meyer Pump Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Drilling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/26/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has left a temporary strand of ground wire to our submersible pump above ground for about 8 months after installing variable speed drive on our pump. The wire used as temporary ground wire is a stranded wire typically used as power supply for pumps. This not only presents a tripping hazard, but is also not to code and if tripped over will cause possible damage to well system.
    We paid $2800 for the variable drive to be installed. Fast forward to January 2023. No repair and all attempts to reach R—-sell have produced no response. The weather here has been bad for a few days have been bad, so I understand work could not be completed. But an acknowledgment and return of communications would be nice. We would just like the job completed before other issues possibly arise.

    Business Response

    Date: 02/07/2023

    To whom it may concern

    Due to scheduling issues, holidays, and weather this job took longer than expected. I have spoke with Mr. ******* and explained the circumstances.

    The job was completed February 3, 2023, with no charge for labor due to time.




    Customer Answer

    Date: 02/07/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Stanley Raymond

Meyer Pump Service is NOT a BBB Accredited Business.

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