We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Chapel

Thunderbird Chapel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Chapel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5, 2024, I paid $60 to Thunderbird Chapel for drinks, specifically canned soda and lemonade. However, I did not receive the lemonade. Upon visiting the venue on June 15, 2024, I noticed that lemonade was crossed out from the list of drinks displayed at the bar, indicating it was not available. It is unacceptable that I was charged for a product that was not provided. There were several other issues on my wedding day, but I'll focus on the most critical ones affecting my experience and finances. The contract allowed for a one-hour rehearsal, which we adhered to. However, during the rehearsal, ***************, who claimed to be my wedding coordinator, was rude to my family and me. She raised her voice at me at the end of the rehearsal because not all of my party was present. Despite saying we had completed everything and had 15 minutes left, she was impatient and dismissive. I recorded a video in which she assured me everything would be fine, but she was not present on the wedding day. Instead, she sent two substitutes to coordinate. On the day of my wedding, another wedding took place while I was getting ready, despite *** telling me I had paid for the entire day. This double booking was confusing and offensive to both myself and the other bride. It felt disrespectful and unprofessional. The kitchen at Thunderbird Chapel, where the food for my event was stored, was in a deplorable condition. My husband took photos of the unsanitary environment, and I am appalled that I ate anything prepared there. The state of the kitchen was unacceptable and concerning for health and safety. Overall, my experience with Thunderbird Chapel was deeply disappointing and frustrating. The lack of customer service, miscommunication about the venue booking, and unsanitary conditions in the kitchen were significant issues. I am seeking a resolution, including a refund for the drinks that were not provided and an investigation into the unsanitary conditions and double booking practices.

    Business Response

    Date: 07/12/2024

    First, let me say that we received this complaint by mail yesterday and the five day response time had already passed.  Surely a ten day deadline would make more sense for postal notifications!  

    Thunderbird Chapel essentially no longer exists as we leased the property to *************** in March of last year and she is operating under Thunderbird Chapel and Event Center.  I have notified her and left the notice for her at the chapel.  We have a good working relationship and I have no doubt that she will handle the complaint in a professional manner.  

     

    Customer Answer

    Date: 07/15/2024


    Complaint: ********

    I am rejecting this response because: *************** has had plenty of time to correct these things. She has not reached out to me or my family and the food was not what we asked for. She promised a refund for $400 to my family and has still not delivered. I would like this to actually be resolved. Thank you. 

    Sincerely,

    *************************

    Business Response

    Date: 07/16/2024

    Again, this complaint was sent to Thunderbird Chapel but we are no longer in business.  We leased the business to *************** DBA Thunderbird Chapel and ************* LLC in March 2023. Please remove this from our file and address any future correspondence to *** at ********************************** (yes, the email address was part of the deal). or mail to her at Thunderbird Chapel and ************* **************************************  

    Thank you, 

    *******************

Thunderbird Chapel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.