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Business Profile

Credit Union

Communication Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Communication Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Communication Federal Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2020 I have a neg hit due to it shows late on both my closed loans, and I have submitted to the Credit Business Bureau to get it resolved, due to Communication advised me they can't submit anything on their end even though it was their mistake. For May2022 on both my open accounts I made the payment before the 30 days past due and attached are the transactions out of my account, it was posted by 6/24/22. Also they have broken multiple fdcpa regulations, due to they have called my husbands work number multiple time even after I have advised them not to call, I had even spoke to a supervisor around Dec 2021 and she advised me that she would notate the account. I have communicated with them multiple time in letting them know what is going on and when I would make the payment but we still keep receiving calls and even emails. I'm requesting for both mistakes made by Communications Federal Credit Union be fixed on both my husbands and my own credit and letters stating they are fixing the mistake.

      Business Response

      Date: 08/01/2022

      Credit union is contacting the member directly to work through the concerns addressed in this complaint. We take these concerns seriously, and will and always ensure compliance with applicable law.

    Communication Federal Credit Union is NOT a BBB Accredited Business.

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