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Business Profile

Auto Parts

CoatPro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/22/23, my ******** brought to CoatPro these 47 Harley ****** parts (cleaned & bubble wrapped) to powder coat gloss black:Covers-Trans *********** Cam, 2 Rocker, 2 Tappet, 4 Pushrod (12pc), Horn; Housings-2 Rocker, 2 Rear Turn Signal, Handlebar Riser/Gauge;Brackets-Triple Tree ************** 2 Front Turn Signal Mount; Supports-2 Rear Turn Signal Mount, Lic Plate Mount; Fork Stem Cap; Handlebar Clamp; 4 Riser Bushing Wshrs; Headlamp Mount Block; 2 Fender Struts; Belt Guard; 4 Exh Heat Shlds The guy (don't know name) gave us grief for bubble wrap, handed us pocket knives, told us to unwrap parts.5/25/23, they called, said parts ready for pick up. I picked up parts (wrapped) & paid $693.5/29/23, I unwrapped parts - found still masked, coating edge burrs, dust/grit/wire hanger marks/orange peel texture, blast media/overspray still embedded in holes/internal/sealing surfaces, dirty plug old coating transfer, bare metal. Parts not ready for install/ serious flaws in workmanship. I spent hours trying to clean all blast media from parts - isopropyl alcohol/water/tap/scribe/q-tips/toothrush, rinsed blast media down drain; clean holes/inside surfaces.5/30/23, I returned 4 parts for CoatPro to redo. I didn't swear or call names. They argued with me on everything. ***** grabs my parts, slaps the clips/$200 cash in the housing, shoves it in my hands, yells, "Take your attitude and get the f@#*k out of my shop!" 5/31/23, I took all the parts to ********************, explained what had happened at CoatPro. ************** said this happens often, reviewed the parts with me. 4 pushrod covers, 3 pushrod cover clips, 2 tappet covers, 1 trans side cover, 1 primary cover, 1 riser/gauge housing need to be stripped & re-done. 2 rocker covers, 2 rocker housings, 2 fender struts, 1 bar clamp, & 2 triple tree brackets need wet sand/compound. 51% of the 47 parts had to be professionally reworked. 72% of the 47 parts have defects. CoatPro's work, customer ******** *********** are terrible.

    Business Response

    Date: 06/16/2023

    see the attached Word Document The "Re: Motorcycle Parts Customer Complaint" is the email from *****************, of Topps Powder Coatings.

CoatPro is NOT a BBB Accredited Business.

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