We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Sal's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/15/24-Picked up rental hertz car taken to ***** auto repair for repairs, With new motor and 12mo warranty, for 5639.70$.
    4/22/24-Jeep picked up paid in full vibrates over 45.
    4/23/24-returned to ***** Auto Repair, lots of lights on and dying with automatic start. Charge 481.21 for speed sensor, cont to vibrate over 45mph
    4/25/24-Picked up car still throwing codes and vibrating. Cont to manual disable automatic start.
    5/2/24-returned rental car totaling
    Hertz-3085.74, Enterprise-2383.25 6/8/24-taken to Hibdon tires OKC d/t vibrating, tires brakes, rotors, oil change completed.600$.
    6/11/24, drove to Louisiana with children for baseball.
    6/12/24 Car overheats in Louisiana.
    Notified sals Auto, no return call.
    Taken to Firestone 2 days later, told it was a hose to coolant and would have to keep car 5 days for parts, part replaced by family friend 150$
    Door dashed and ****** throughout stay. Totaling=177.04uber, ********** ***** ******* ****** ******** *ar overheated 2 hours into trip home, 530 Sunday, drove 10 hours in 100+heat with 2 children and a senior in the car with the windows down and the heater on, checking the coolant and maintaining temps to get home safely. Continued to vibrate doesn't start when stopped.
    6/18/24 taken back to ***** must drive 20mph unable to accelerate, and unable to turn off car d/t not starting. Called and told nothing was wrong with it.
    Received a call from D.A. asking if I had an issue or needs for restitution
    and informed me my car was broken into while at *****, never informed of break in.
    7/1/24 Picked up my jeep the following week, and automatic start stop light on and sensor plugged in(not in working order)
    Made the drive home unable to restart car.
    ***** ***** ********** *** ***** ** *** ***** **** **** ****** ** ***** ** **** ******* **** **** ****** *** *********** ******** ******* *** ******* ******** *** ***** ****** ***************** *** *** **** ***** ****** ** ***** ** **** *** ******* **** *** ****** ********

Sal's Auto Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.