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Business Profile

Burglar Alarm Systems

Central Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Systems installed an alarm system at my residence in the amount of $1,320.41. In April 2022 they claimed I did not pay the full amount of the system. They only received 1/2 of the total payment. I told them I paid in full at the time of signing the contract. They said they would look into it and continued to call for weeks. I finally told them I would pay the $650.13 in good faith, then look into it when I return to ********.It has been nearly a year and they still refuse to refund the overpayment (1/2 of the total cost I paid in good faith) of $650.13. I have given them a copy of my bank statements that clearly show I over paid. 11/12/21 $650.13 11/12/21 $670.10 04/11/21 $650.31 ****** has become extremely rude as well as their accounting department. They both refuse to acknowledge receipt of all three payments. They claim the payment on 11/12/21 of $650.13 was declined, but in fact it was taken out of my account. They also claim they cannot verify if the amount was received by them because they use a 3rd party for their payment system. I don't see how a 3rd party is any of my concern. My bank statements clearly show the money was sent to Central Systems, Inc.

    Business Response

    Date: 02/02/2023

    we never received the funds she didnt want to ask bank where it went when drawn from the account. We only show 3 times we actually got funds 

    Customer Answer

    Date: 02/02/2023

    Complaint: ********

    I am rejecting this response because:I have more than proven to them thr fundswere withdrawn. How am I suppose to have my bank track down funds that were initiated by Central Systems. It was their processing system that withdrew the funds not my bank.    

    Sincerely,

    ***************************

Central Systems, Inc. is NOT a BBB Accredited Business.

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