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Business Profile

Car Dealers

Metro Plex Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2nd 2022 we bought a car from metroplex on sw 29th it was a 2006 Chevy Impala put 3,000 down and had a balance of $1,400 we test drive it it drove good we asked Ray who is the owner about the car history he said he had just bought it from a lady he knows he he said it was a good car so we drove it for 2 months and one day I went to start it and it would not start so I called them and told him what had happened he told me he would come and try to get it started he never show so I called them again they kept saying that he wasn't there left messages he never called back finally I got a hold of him he told me he had a car just like it that I was welcome to come get parts off of it so I have a friend go with me to get a few parts to try getting started parts we got didn't work so I called them back again and he told me there was nothing they could do I told them my situation and they acted like they didn't care he's said to take it to get fixed but they took all my money and they know that so I got a couple estimates and I told them how much would it cost so I'll call a third ASE certified mechanic he did a obb scan at 120 dollars out my pocket that the car was deteriorating and it would cost more than the car it worth so I called him again and told him and that mechanics called them and told them the problem and they still won't do nothing about it I am 62 years old and just went on early retirement fixed income and having to walk everywhere because of him I told him I do not want to start no problems I just wanted a car that will give me around and still haven't heard back from them that is why I am contacting you and hoping you might be able to help me with this situation thank you . I think it's very unfair for this man to take advantage of a senior and leave me with no car and took all my money again thank you and hope to hear something from you soon have a good day

Metro Plex Auto Sales is NOT a BBB Accredited Business.

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