Complaints

This profile includes complaints for Taco Bell's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taco Bell has 39 locations, listed below.

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  Taco Bell

  220 N.W. 23rd Store #316 Oklahoma City, OK 73114

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  Taco Bell

  809 N.W. 12th Store #1532 Moore, OK 73160

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  Taco Bell

  7101 S. May Store #2380 Oklahoma City, OK 73159

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  Taco Bell

  1024 24th Avenue NW Store #2985 Norman, OK 73069

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  Taco Bell

  9000 N.E. 23rd Store #2732 Oklahoma City, OK 73141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2022 I created a mobile order using the Taco Bell app (order #******) at 8:24 pm. I arrived at Taco Bell at 8:30 pm and I went through the entire line. I get to the window and the employee told me to drive around to the front and park in front of a mobile order sign. I parked in front of the sign and kept waiting while they continued to help other customers that were behind me. They at least helped 10+ customers that were behind me. I observed the employees smoking outside and just talking to each other. At 9:00 pm I walked into the restaurant and I asked a lady ( the same lady that was smoking outside) about my order. She did not respond and then she went to the back and started working at the drive thru window. I was standing there waiting for her to give me a response and finally another employee asked if I needed help. I told him about the order and he responded and said "I'm going to be honest, It's going to be a fat minute. You may have to go to another location because they aren't going to get to it right away." I asked the employee if they could make it now and he told me that he already clocked out he was unable to make the order. He asked another employee if he could make the order while he was clocked out and the other employee said yes. I finally received my order after 45 minutes (at 9:15 pm) of waiting and by this time they've helped even more customers that were behind me. I get home and inspect my order. They did not give me one of my hard shell tacos. The soft taco supreme that I ordered was just a regular soft shell taco. The bean and rice burrito had very light filling. The nacho fries were very cold and they gave me a large portion of crumbs from the nacho fries. The beefy melt burrito was completely sloppy and inedible. I did not receive any sauce packets. After inspecting my food I trashed everything in fear of my food being sabotaged because it was clear that my food was purposefully messed with.