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Business Profile

Cell Phone Equipment

PaceButler Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and received defective merchandise. The company assured me that they would address the issue and prevent it from happening again. However, the problem persisted, and I have yet to receive a satisfactory resolution.

    Business Response

    Date: 01/24/2025

    This customer understood that he was buying damaged devices.  We offered to remedy his complaints with our usual process which requires the devices to be returned.  The customer refused to return the devices.

  • Initial Complaint

    Date:09/09/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pace Butler continues to send unsolicited email; I have attempted to unsubscribe but they have no effective way to do this. They make repeated unsolicited telephone calls to our different offices, and attempts at removing our selves from their contact list has had no effect. They continue to send unsolicited postal mail to all of our office addresses, with no way to remove ourselves from their postal mail contact lists.

    Business Response

    Date: 09/21/2022

    ********************* has been removed from all marketing campaigns, including email and direct mail. 

    Customer Answer

    Date: 09/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, providing we don't continue to receive unsolicited contacts I will find this resolution satisfactory.

    Sincerely,

    *********************

PaceButler Corporation is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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