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Business Profile

Consignment Clothes

Once Upon A Child

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a quote from OUaC for two larger items. As is their policy to offer, I asked for an itemized price list of what they were offering per item. Upon returning with the itemization, the OUaC employee told me the quote had gone down due to “an error”. Upon asking why the quote had decreased after I asked for an itemization, I was told the original employee had priced the item too high because it was missing pieces. I told the employee that all pieces which were part of the original item were present, and then was told that “even if all the pieces are present, it’s a base model and won’t sell for as much” as a model that would be worth the payout quoted originally. I did say that it felt like bad business to give a customer a quote and then to not honor the quote. The employee reiterated that they had noted an error and corrected it. I pointed out that, had I not asked for an itemization, the quote would not have decreased. I told the employee that doing business with a company that didn’t honor their quotes did not feel good, and felt underhanded. Ultimately, the employee likely noted that I had an agitated toddler and would have to wait for OUaC to repack my items if I chose not to accept the lesser quote. Overall feels very underhanded and disingenuous. The difference in the quotes is not great, but the fact that the company refused to honor their quote or make the situation right with the customer, along with giving changing reasons in an attempt to justify the change in quote makes the entire situation extremely upsetting.

    Business Response

    Date: 12/30/2024

    Hi, 

    I'm sorry I don't get much mail so I don't check the mailbox very often, just found your complaint today.

    I completely agree with you the offer should not be changed once it is made.  The employee made a mistake. I will speak with her so this does not happen again.  I am happy to pay the difference of the original quote if you did end up selling the item to for the lower amount.   Just let me know how you would like me to do that.  

    My apologies this is not our policy.   Thank you for letting us know, you can reach out to me anytime at my email:   *******************************

    Sincerely 

    **** *******

     

     

Once Upon A Child is NOT a BBB Accredited Business.

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