Complaints

This profile includes complaints for 7-Eleven Stores's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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7-Eleven Stores has 58 locations, listed below.

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  7-Eleven Stores

  2021 S Macarthur Blvd Oklahoma City, OK 73128-1630

• 

  7-Eleven Stores

  5000 N Portland Ave Oklahoma City, OK 73112

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  7-Eleven Stores

  6609 W Wilshire Blvd Oklahoma City, OK 73132-5449

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  7-Eleven Stores

  2323 N Pennsylvania Ave Oklahoma City, OK 73107-3539

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  7-Eleven Stores

  3641 NW 63rd St Oklahoma City, OK 73116-2003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st, 2022 I went into 7-eleven at 2323 N Pennsylvania Ave, Oklahoma City, OK 73107. Employee named "Woody" was almost finished with his shift, and had turned off his register. He was busy talking with a teenager about the teenager's attempts to purchase alcohol. Two lines were forming for the one remaining cash register. In multiple attempts I was merely asking Woody to help organize us into one line. Woody maintained that his register was closed, and asked "Why don't you understand that?". He became belligerent and shouted for me to leave the store. I did without comment or incident, out of respect for his authority. I complained the next week to Devin (The Store Manager). Devin said he would look on the security camera to see the incident. After days, and me getting back to Devin, Devin declared that the cameras were not working. Devin declared that he was sorry for the incident, and that Woody was sorry and understood the gravity of his actions, and that it would not happen again. I then asked if I could meet with both Devin and Woody, together. Devin said yes, but not this week and the meeting was never arranged. On August 1, 2022 I walked into the 7-eleven to find Woody working. Woody recalled the incident, and stated the following "I have nothing to apologize about. Further, I didn't do anything wrong." Most shockingly, Woody stated that Devin said, "It wasn't any big deal." It's clear that through management all the way down to employees, this 7-eleven promotes the disrespect to customers. During the exchange with Woody, I was fearful at his tone, commands, and words. I'm fearful entering this 7-eleven. As on many occasions, I've noticed lack of respect from the staff towards the customers. I fault the manager Devin quite frankly. Devin stated to me that he has had problems with Woody, yet he clearly took Woody's side against the general public in this last incident.