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Business Profile

Custom Shoes

AMAC Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shoes.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes and they never shipped. I made numerous contact attempts via their email and instagram, both of which were being actively advertised on, and got no answers.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 17 2023 I ordered Larva boots Black for $303.94. I never received my purchase or any emails stating when or why.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase 03/09/2022 Price ****** USD Tracking number #**** At first they said it would be delivered in a few months, but it didn't arrive after a while.On August 21, 2022, I received an email stating that the delivery was delayed, apologized, and that it would be delivered in the next few weeks.On November 18, 2022, I received another email apologizing for the delay in delivery, and in mid-December, I received an email stating that the items would be delivered sequentially.However, the product has not been delivered so far, and although I have contacted them via Instagram and email, they have been unilaterally ignored.

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes on March 11, 2022 and have never received them. The company only communicated to customers about the delay for the first time on July 7, 2022. On August 20, 2022 they reached out again that there was a shipping hold up, then on August 25 they offered a discount code to order a new pair of sneakers (the original sneakers have yet to show up). I reached out on September 20, 2022 and received no response. On November 17, 2022 the founder ********************************* sent a message to those who had purchased shoes in March claiming that he was going to ensure the shoes were delivered by "mid-December." On November 19, 2022 I reached out with my updated address and received a response hours later that my shipping information had been updated. I then reached out again via email on 1/3/23, 1/26/23, 3/14/23, and 3/29/23 all to no response. I have also tried to communicate with them via their instagram page @amac.studio and have received no response (10/19/22, 10/25/22, 2/3/23, 2/10/23, 2/13/23, 2/18/23). I posted a comment on a photo of theirs asking for a response on 2/26/23 and received no response.

  • Initial Complaint

    Date:03/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here's a copy of the ***** #**** placed in March of 2022.Company has not delivered the product and will not respond to emails or Instagram messages. They sent an email in November 2022 stating factory issues but expect delivery of goods mid December 2022 and would ship shortly thereafter. No messages or responses provided after that point. I am at this point wanting to receive the shoes or a refund immediately. Below is a copy of the confirmation email. AMAC Customs ***** #**** Thank you for your purchase!Hi ********, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary 405 Low (Mocha) 1 5 $198.00 Subtotal $198.00 Shipping $13.34 Taxes $0.00 Total $211.34 USD Customer information Shipping address ******************************* (Deleted address)************* Billing address ******************************* (Deleted address)************* Shipping method Priority Mail Payment method Encrypted checkout $211.34 If you have any questions, reply to this email or contact us at ***************

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pair of shoes on 3/8/2022. I paid $209.62.Never received. ******** also refused to refund me.

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order on 3/8/2022. After not receiving any information for 3 months, well after the time the order shouldve shipped, I reached out for a refund. Ive since sent 3 more emails after many broken promises about the shipping of the order. As they do not respond to emails and have deleted their social media, they have essentially taken my money and gone silent. Anyone thinking about purchasing from this company should avoid them like the plague.

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase from this company on November 6th, 2021 and then later we agreed to exchange for a different item on December 30th 2021. Still have not received the updated order item from this merchant and is completely ignoring my messages and emails.

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, ****, I made a purchase from AMAC Customs, LLC. To date, I have not received my purchase. and I have not heard from the AMAC.  I was not allowed to dispute the charge on my bank account because it has been past 60 days from the date of purchase. I am requesting a refund of $404.98, total purchase price paid.

AMAC Customs is NOT a BBB Accredited Business.

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