Complaints

This profile includes complaints for Dental Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dental Depot has 22 locations, listed below.

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  Dental Depot

  1920 N Drexel Blvd Oklahoma City, OK 73107-3925

• 

  Dental Depot

  2709 S. I-35 Frontage Road Suite B Oklahoma City, OK 73160

• 

  Dental Depot

  5691 Tinker Diagonal Oklahoma City, OK 73110

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  Dental Depot

  6217 S Western Oklahoma City, OK 73139

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  Dental Depot

  4025 NW 63rd St Oklahoma City, OK 73116-1911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to dental depot in November 2022 to get some teeth removed and get dentures. I was told I needed to save teeth and to get partials. I decided to do this trusting that the dentist knew best. I had my oral surgery had my partials put in. Was never given directions on how to take care of them nor was I told about bone chips that could be left in my jaw. I have not been able to wear my bottom partial since I cant I went in to dental depot to tell them about my concern with my bottom partial, and the bone spur that I had in my jaw which now I have two I was told to take a Pair of tweezers and try to work it out. I was left with 4+ cavities in my mouth. I also got partials that have metal in them and now have a metal taste in my mouth and was told that that is just the way that it is since I have *********** , that is all they will pay for. I would just like this problem resolved. Im not sure how to go about that. I do not trust this company and my *********** runs out at the end of May and would like to get this taken care of before then . I feel like this company was extremely unprofessional. The dentist was extremely rude. I believe her name was ********** and I was treated like I was beneath other people because I had **********. I feel like I got a lesser quality of care because of the type of insurance I have.

  Business Response

  Date: 06/08/2023

  Hi *****,
  
  Thank you for reaching out to us about your ongoing experience with Dental Depot. We apologize for the discomfort or dissatisfaction you encountered during your visit. We strive to provide high-quality dental care and effective communication with our patients, and we regret falling short in meeting your expectations.
  
  Our intention is to ensure that every patient is well-informed and comfortable throughout their treatment and we apologize for not explaining the process of preparing you for your extractions and partials. We understand the surprise and frustration this caused you.
  
  We want to find a suitable solution and provide you with the necessary care. To address your concerns and evaluate the current condition of your dental work, we ask that you schedule a follow-up appointment with our dental team at your earliest convenience to address any ongoing pain or discomfort. We understand your hesitation to see the same provider, and are happy to offer an alternative for your next visit.
  
  Your feedback is valuable to us as it helps us improve our services. We apologize for any inconvenience caused and appreciate the opportunity to address your concerns directly. Please contact our office at ************ and ask to speak with our practice manager, and we will be more than happy to assist you.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving the issues you have raised.

  Sincerely,

  Dental Depot

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-27-22 my *********** went to Dental Depot *******. I had a tooth ache (2 extractions & partial) My Treatment Plan: Extractions 1,2/cost/ Ins/patient, I said is the partial included it's not printed on the estimate. She said YES! HUSBAND: (Partial) copy of Aug estimate. THEY WILL CALL WHEN PARTIALS CAME IN They didn't **** I called & said our ins expires 1-31-23 please pull our records, make sure anything needed on our procedures are taken care of by the 31st. She said we were good, we just needed to pay our bal. I also asked about the ***** DENTAL statement one was $1000 more than the estimate, I was told they would call me back. **** my husband called he was also told they would call back. We have spoken to dental depot Jan 10, 12, 30, 31, Feb 1 & no return call. 2-3 my husband's partial did not fit properly it was sent back, we told ******************* about the Ins issue, she is looking into it. 2-6 I got a call our Ins was inactive I asked what they trying to charge she said it was just procedure to make sure patients had coverage I explained they had been notified more than once about it expiring, we were assured we were good to go. 2-7 at my appt I paid the balance, I was called back & asked if I was paying cash, I said I just paid. She said that was for the partial, not extractions. I BLEW UP after everything are you f-- kidding me. She asked me to calm down, I showed my estimate, Ins paper & said it includes the extractions 1,2. Ins paper had partial & Xray. She asked if I was keeping my appt, I said not if it cost more. I said just get my partial, I paid for it. She left, came back, asked if I was going elsewhere for the extractions. I said WHAT F-- DIFFERENCE DOES IT MAKE I PAID FOR IT I HAVE THE RIGHT TO TAKE IT IT'S MINE! She didn't move, I said I have no idea what I'm going to do, she gave it to me. NOT her or anyone APOLOGIZED, said I'm so sorry you were misinformed, offered any solutions NOTHING! There was no reason for this to have happened.

  Business Response

  Date: 02/17/2023

  Dear ************,
  We appreciate you reaching out to us in regard to your recent experience at our ******************** office. We followed up with our team and leadership to address your concerns and review the provided documents. It sounds like you had an understandably frustrating time and we are very sorry for our part in this miscommunication. 
  As acknowledged by the patient's signature, our treatment plans are estimates based on the information available to our teams when they work up the plan, including insurance status.Our offices bill insurance and collect payments from patients on the date of service, and it is at that time codes are submitted to insurance for billing.As the partial had been billed to insurance prior to the expiration (and extractions), the patient portion of the balance remained the same pre- and post-insurance expiration. However, since the extractions had not yet been completed, they had not yet been billed to insurance. By the time of service,the insurance was inactive and while our offices do accept self-pay at a discounted price, we understand that this was all still a surprise due to the lapse in communication on our end. The partial is bought and paid for and in the patients possession, pending extractions and placement by another provider, per the patients request. 
  Dental Depot is unable to meet the complaints desired settlement as Dental Depot has no authority over third-party providers and further, cannot make a third party provider bill the patient according to expired insurance rates. We understand that this is not the preferred outcome for the patient, however, we will use this feedback to work with our teams and improve service and communication overall. 
  Thank you again for reaching out.
  Sincerely,
  Dental Depot

  Customer Answer

  Date: 02/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The issue is not being addressed, I requested another appointment to take care of all procedures that had not been submitted. I was informed that I did not need to come in, that all procedures had been submitted to the insurance. I requested that she be sure and pull my file to make sure, I informed her we would not have insurance after the 31st of Jan 2023. They should be held accountable for information given to the customer. I am not arguing about the amounts to be paid, I never even received an estimate for the partial, just the extractions & quad cleaning. This is crap!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by a clerk that dental depot owed me a refund. Sher said they would look into it. Next thing you know, I am receiving a bill for $815.00 from June of 2015. 2015. I have no idea what this is for, as for all my dental services they had me pay cash up front. For the last 7 years, my balances have all been zero. I repeat zero! There has been no discussion of this until they did an "audit" to see if they owed me money. They sent me a typed ledger, which makes no sense. However, with all that being said, I cannot A. Find where I own them $815.00 for a Service. B. Have no recourse, as my dental records from Delta Dental have been purged since 2019 - and they have changed models, so I cannot file a claim if I had to. C. GEHA, my other dental insurance has no records going back that far. D. FSA, my go to, does not go back that far for me to look. E. I have absolutley NO way to file a claim for 2015, can see my accounts from 2015, prove a mis-billing, by not billing one of my THREE dental insurances. For the record, if there was such a bill, FSA is tied to all my dental and would have sent me money. I believe what they are doing is extortion, bullying, and completely illegal to go back 7 years and bill someone over $800.00 for God knows what. This is an illegal practice, the statute of limitations is past - Oh, and by the way, I have called them five times, they have never returned my calls. I cannot go get my teeth cleaned, cannot get dental work done there, nor purchase my supplies there, for they have put me in such a place where I do not trust a thing they do with my money for services, and what they may do. This is a dishonest practice, and I cannot believe this is even happening to me. I want them to cease and desist immediately.
  

  Business Response

  Date: 05/19/2023

  Hi *****,
  
  We appreciate you taking the time to share your experience with our practice, and we're truly sorry for the inconvenience and frustration you've experienced. Your feedback is incredibly valuable to us, and we want to assure you that we take it seriously.
  
  Upon receiving your review, I immediately contacted our *************** Services team, who specializes in billing and account audits. I understand how upsetting this situation must be, and I made it a priority to find answers and provide you with clarity.
  
  After reviewing your account, our team confirmed a true balance of $815.14. This balance resulted from an insurance adjustment that was mistakenly walked out twice in error. It's important to note that the balance is associated with the downgrade of your appliances from ***** to partials for the upper and lower arch. Furthermore, I can see that you had a conversation with ********* on August 1, 2022, during which she made you aware of the balance.
  
  We understand the challenges you've faced in retrieving records from your insurance providers. We will work with you and your insurance providers to gather any necessary information that can assist us in resolving this matter.
  
  We want to emphasize that it is never our intention to engage in illegal practices or cause distress to our patients. Our primary focus is to provide exceptional dental care and maintain a trustworthy relationship with all of our patients, including you. We apologize for any breakdown in communication that *** have led to a loss of trust.
  
  Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience caused, and we are fully committed to resolving this matter to your satisfaction. If you have any additional questions, comments or concerns, please reach out to us at ************? and ask to speak with our office manager, or reach us via email at ***********************************

  Customer Answer

  Date: 05/19/2023

  
  Complaint: ********

  INTERESTING YOU ARE RESPONDING TO A CLOSED CLAIM AFTER MONTHS OF WORKING WITH THE ATTORNEY GENERAL.   ACTUALLY, 5 MONTHS AFTER THE CLAIM WAS CLOSED BECAUSE YOU DID NOT BOTHER TO ANSWER THE BBB.  
  
  I am rejecting this response because:   I DO NOT HAVE PARTIALS!!!  YOU KEEP SAYING THAT.   I DONT  EVEN KNOW WHAT AN ARCH IS!   YOU ARE BILLING ME FOR WORK THAT WAS NEVER DONE!  AGAIN, YOU.  ARE. BILLING. ME.  FOR WORK NEVER DONE.   THE ATTORNEY GENERAL HAS ALL RECORDS TO INCLUDE YOUR FALSE STATEMENT REGARDING PHONE CALLS via 4 YEARS OF PHONE RECORDS.  YOU ARE EXTORTING MONEY FROM ME.  AND THE ATTORNEY GENERAL ALSO HAS STATEMENTS FROM MY INSURANCE COMPANY ALL RECORDS-AGAIN ALL RECORDS GAVE BEEN PURGED AND NOT AVAILABLE.  WHAT ARE YOU NOT UNDERSTANDING?????  YOU CANNOT WORK WITH AN INSURANCE COMPANY THAT LONGER HAS RECORDS!!!  NOR CAN YOU WORK WITH AN INDIVIDUAL WITH 7 YEAR OLD ALLEGATIONS!!!!!  
  
  **********************************************

• Initial Complaint

  Date:09/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to get a check up, it consisted of X-rays and an exam. They said I had one cavity. I had lost dental insurance so couldnt afford my regular dentist which is the o oh reason I used Dental Depot. I had them go ahead and fill my cavity. My front two bottom teeth were chipped and I had had them filled previously but due to my bite after awhile they chip off. I asked they fill those as well. The dentist drilled my front teeth down before she filled them. She did not explain to me she was going to do this! Even after I explained to her that the fillings usually doesnt last long. So now when the fillings chip off I wont have as much tooth as I did before. The filling she did has hurt every since she didnt it. I didnt even know I had a cavity in that tooth and had zero discomfort or pain until their filled it. Its a shame that a dentist cant even do a simple filling. There was little communication from the dentist and I was rushed in and out as quickly as possible. This was not quality dental care. I would never recommend this practice. Its a sad joke of dentistry to say the least. If you have never had quality dental care you probably wont know the difference. I will make sure anyone I know or anyone that asks about Dental Depot does not use them.

  Business Response

  Date: 05/19/2023

  Hi Christina,
  
  Thank you for reaching out to us about your recent experience at Dental Depot. We apologize for any discomfort or dissatisfaction you encountered during your visit. We strive to provide high-quality dental care and effective communication with our patients, and we regret falling short in meeting your expectations.
  
  Our intention is to ensure that every patient is well-informed and comfortable throughout their treatment and we apologize for not explaining the process of prepping your front teeth before filling them. We understand the surprise and frustration this caused you.
  
  We want to find a suitable solution and provide you with the necessary care. To address your concerns and evaluate the current condition of your dental work, weask that you schedule a follow-up appointment with our dental team at your earliest convenience to address any ongoing pain or discomfort. 
  
  Your feedback is valuable to us as it helps us improve our services. We apologize for any inconvenience caused and appreciate the opportunity to address your concerns directly. Please contact our office at 918-505-9237 and ask to speak with our practice manager, and we will be more than happy to assist you.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving the issues you have raised.