Reviews

This profile includes reviews for Dental Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dental Depot has 22 locations, listed below.

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  Dental Depot

  1920 N Drexel Blvd Oklahoma City, OK 73107-3925

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  Dental Depot

  2709 S. I-35 Frontage Road Suite B Oklahoma City, OK 73160

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  Dental Depot

  5691 Tinker Diagonal Oklahoma City, OK 73110

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  Dental Depot

  6217 S Western Oklahoma City, OK 73139

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  Dental Depot

  4025 NW 63rd St Oklahoma City, OK 73116-1911

Review Details

• Review fromRebecca m

  Date: 02/12/2024

  1 star

  Rebecca m

  Date: 02/12/2024

  Ok, so I never do this, but people need to know my experience with Dental Depo. It just might save you a lot of pain and frustration. In October of 2019, I sought dental treatment for a cracked tooth and a possible root canal. Fast forward 5 years, from those two issues I had, Dental Depo has caused TMJ, nerve damage, another root canal, a severe tooth infection from 5 failed crowns that had to be redone, 8 dental procedures that all required numbing that finally led to them hitting a nerve in my tongue that now has been damaged. Just do yourself a favor, go somewhere else. I wish I had.

  Dental Depot

  Date: 08/13/2024

  We are truly sorry to hear about the distressing experiences youve had over the past several years. Your account of multiple procedures, complications, and ongoing pain is deeply concerning, and we want to extend our sincerest apologies for the challenges youve faced.At Dental Depot, our primary goal is to provide the highest quality of care, and it is clear that we have fallen short of your expectations and our own standards in your case. We take your feedback very seriously and are committed to thoroughly investigating what occurred to ensure that no other patient goes through a similar experience.We understand how much this has affected you, and we want to do everything we can to address your concerns. I would like to personally speak with you to better understand the details of your treatment and to discuss possible steps we can take to help rectify the situation.Please reach out to me directly at [Your Contact Information] at your earliest convenience. We are committed to finding a resolution that acknowledges the impact this has had on your life and ensures that your voice is heard.Again, we apologize for the pain and frustration you have endured, and we appreciate you bringing this to our attention.

• Review fromRobert T

  Date: 01/12/2024

  1 star

  Robert T

  Date: 01/12/2024

  Their services are hit & miss. This is what happened to me. Initially, I was thrilled. I could always get in. Their prices are reasonable. They are polite.Things changed. I had a tooth capped. During the installation, I said it felt wrong. They said it was fine. Later, it became apparent that it wasn't aligned right. Cracked the tooth below it. They patched the lower tooth. The patch has held up. Later I went in for a cleaning. Before starting I apologized for having had a salad and not brushing my teeth after. The hygienist may have knocked it loose. She asked me questions like, "Do you brush your teeth?". I was insulted. Later my capped tooth started to ache. I couldn't eat on that side. They took me right in. I asked if it could be recapped. The dentist said it would have to be sawed out. Seemed like a threat. Definitely made me step back mentally. Her solution? Grind down the misaligned teeth, both the cap and my natural tooth. Caps are expensive (there is no such thing as a cheap cap, out of all fairness to dentists). Grinding it down seemed like a poor solution. I don't think well on my feet. I didn't say anything. Afterward, I looked up options for a loose cap. There are several options that did not include sawing it off. I felt like she wanted to shut me up.It was nice after the visit to be told there was no charge for adjusting the tooth. Several months passed. We got a past-due notice. I looked up what other billing things happened to people. It seems Dental Depot has a history of overbilling, incorrectly billing, and not resolving billing disputes. The billing department is hard to get ahold of.When Dental Depot called me, I didn't handle it well. I vented about everything and said we were told there was no charge. The rep got combative, a human reaction to my foul mood but not endearing. The rep said they had to check with the dentist. It is the dentist's decision to waive charges. It was a small charge, and the dentist thankfully waived it.

  Dental Depot

  Date: 08/13/2024

  Thank you for taking the time to share your detailed experience with us. We appreciate your feedback, both positive and negative, as it helps us improve the care and service we provide.Were glad to hear that you initially found our services to be convenient, reasonably priced, and delivered with politeness. However, we deeply regret that your recent experiences have not lived up to the standard you first encountered.We are concerned about the issues youve described regarding your dental treatments and the challenges you faced with the billing process. Its clear that there were several moments where we did not meet your expectations, and for that, we sincerely apologize.Regarding the situation with your capped tooth, we understand how unsettling it can be when something doesnt feel right, and were sorry that your concerns werent addressed in a way that left you confident in the treatment plan. Your comfort and trust are of utmost importance to us, and its troubling to hear that you felt pressured and unsure about the options presented to you. We will review this matter internally to ensure that our patients are fully informed and comfortable with their treatment plans.We also regret the difficulties you encountered with our billing department. We strive to provide clear communication and resolve any issues promptly, and we apologize for any frustration caused during this process. Were glad to hear that the charge was ultimately waived, but we understand that this experience could have been handled more smoothly.Your feedback has been shared with our team so that we can learn from this and make the necessary improvements. If you have any further concerns or if theres anything else we can do to address the issues youve raised, please dont hesitate to contact me directly at ***************************************** you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to regain your trust in the future.

• Review fromCary G

  Date: 11/14/2023

  1 star

  Cary G

  Date: 11/14/2023

  They botched me and violated my trust with the doctor/assistant ****** and the negligence of the front desk staff. Must see photos and videos. Never will be able to afford to fix what they have done.

  Dental Depot

  Date: 08/13/2024

  We are deeply sorry to hear about your distressing experience with our office. It is truly concerning to learn that you feel your trust was violated and that the care you received did not meet your expectations. We understand how serious this situation is and want to extend our sincerest apologies.Your experience with the doctor, assistant, and front desk staff falls far short of the standard of care and professionalism we strive to maintain. Please know that we take your feedback very seriously, and we are committed to addressing these issues immediately.We are particularly concerned about the impact this has had on your health and well-being. We would like to better understand exactly what occurred and explore how we can assist you in resolving these issues. It is important to us that we make this right, and we are willing to do whatever we can to help.If you could share more details, including any photos or videos that illustrate the issues youve encountered, we would appreciate it. This will help us to fully understand the situation and take appropriate action.Please reach out to me directly at ************************************ so we can discuss the next steps. We deeply regret the pain and frustration this has caused and want to do everything in our power to support you through this.Thank you for bringing these matters to our attention. We are committed to learning from this experience and improving our services.

• Review fromBarbara M

  Date: 07/07/2023

  1 star

  Barbara M

  Date: 07/07/2023

  This is the worst dental depot in the state, these people do not care for their patients and they do not handle care in a timely manner. I was supposed to be scheduled for surgery 2 weeks ago from my visit and it has yet to happen I am almost out of ibuprofen that the doctor prescribed to me and they refuse to give me more pain medicine knowing how much pain I am in and refuse to help or care for me as a patient. There is some little girl that acts like the doctor and is completely unprofessional and rude and does not care for the patients. Please contact me as soon as possible as I will take further action

  Dental Depot

  Date: 08/13/2024

  We are extremely sorry to hear about the distress and pain you have been experiencing, and we sincerely apologize for the delays and lack of care youve encountered. This is not the level of service we strive to provide, and we understand how frustrating and unacceptable this situation must be for you.Your experience, particularly with the delay in scheduling your surgery and the challenges in obtaining necessary pain relief, is deeply concerning. We take your feedback very seriously, and we want to address these issues immediately.I have escalated this matter to our management team, and I assure you that we are committed to resolving this as quickly as possible. We will be reaching out to you within the next few hours to discuss your situation and ensure that you receive the care you need.Regarding the concerns you raised about our staff's professionalism, this is something we will be addressing internally to ensure that all our patients are treated with the respect and compassion they deserve.Please know that your well-being is our top priority, and we are here to help you through this. If there is anything else you would like to share or if you need immediate assistance, please contact me directly at ****************************************** you for bringing this to our attention. We are committed to making things right and providing the care you need.

• Review fromLyndon M

  Date: 06/08/2023

  1 star

  Lyndon M

  Date: 06/08/2023

  I had an appointment for a deep cleaning at Dental Depot in ***** ********. Went well. No complaints. The dentist who looked at my X-Rays suggested to me that I should go with full dentures. I agreed knowing that I have had serious issues for a long time that I know are beyond repair. They checked my insurance and quoted me a price for the procedure. My out of pocket expense was a little over $1,200. I signed a quote sheet that stated specifically that it was not a legally binding commitment to anything. They informed me that there was some available time that I could start the process following my cleaning. I agreed and they took the impression molds for the dentures. I paid for my cleaning and also paid half of my out of pocket expense for the dentures, which was approximately $600. It was after 3 pm when I walked out the door. That evening i researched things and decided I should look into implants before I did dentures so I called DD back the next morning (approximately 8:20 am) to tell them I wanted to put a hold on the process and get a refund for what I paid. I was told it may be too late but they would see what they could do and call me back. No one called so I call them again and was told a manager would call me back. No one ever called so I called them again and a manager told me that my money would be refunded but it would be after the first of the year and after insurance had done their thing. Insurance has done their thing and it has been 6 months and I have heard nothing and received nothing from dental depot. I am not a difficult person and I was never rude or out of line. I was lied to and they are thieves. Ive written the money off at this point, which is exactly what they were hoping for. But at least I can laugh about it knowing that they may have took my $600 but they have cost themselves thousands in lost future business from me and my family and friends and everyone else I know that I have shared this experience with.

  Dental Depot

  Date: 08/13/2024

  We are truly sorry to hear about the frustrating experience youve had with our *****, **************** and we sincerely apologize for the lack of communication and the delay in processing your refund. This is not the level of service we strive to provide, and we understand how disappointing and upsetting this situation has been for you.First and foremost, we want to thank you for your initial trust in choosing Dental Depot for your dental care. Its clear from your account that we have not lived up to that trust, and for that, we deeply apologize. We take your feedback very seriously and are committed to resolving this issue promptly.The delay in processing your refund and the lack of follow-up communication are unacceptable, and we regret any inconvenience and frustration this has caused. Please know that we are taking immediate steps to investigate what went wrong and ensure that your refund is processed without further delay.I would like to personally oversee this matter to ensure it is resolved to your satisfaction. Please reach out to me directly at ************************************ with your preferred contact information, so we can confirm the details and process your refund as quickly as possible.While we understand that this experience has impacted your view of our practice, we hope to have the opportunity to regain your trust. We are committed to making this right and ensuring that our future interactions are positive.Thank you for bringing this to our attention, and again, we apologize for the inconvenience youve experienced.

• Review fromConnie C

  Date: 12/22/2022

  1 star

  Connie C

  Date: 12/22/2022

  I was treated with a plan and payed in full up front. My plan took 6 weeks to fulfill for a bridge. I did not get the color I chose and is not the shape of actual teeth. I was there for multiple visits and continuously was told my account was paid in full. 6 months after my initial treatment a $500 bill arrived and no one could tell me why. No one would call me back and I have spoken to 7 different people all the way up to the corporate office. I called my insurance myself and was told the reason. Dental Depot thought my *** was $2000 and it was only $1500. Their error not mine! I signed a document that I pay what insurance doesnt which is fine, but this to me is not an insurance error. Its their own error. They had me visiting over 6 weeks then I went for my cleaning at month 4 and still told I was paid in full. Places are supposed to give you Good ***** Eatimates and this business seems to be in error of ethics.

  Dental Depot

  Date: 08/13/2024

  We sincerely apologize for the frustrating experience youve had with our office and the issues surrounding your treatment plan and billing. We understand how upsetting it is to receive an unexpected bill months after being assured that your account was paid in full, and we regret any inconvenience this has caused.First and foremost, we want to address the concerns regarding the bridge you received. Its disappointing to hear that the final product did not match the color and shape you selected. This is not the quality of care we aim to provide, and we understand how important it is for you to be satisfied with your dental work. We would like to offer you the opportunity to revisit our office so that we can assess the situation and discuss how we can correct the issue to your satisfaction.Regarding the unexpected $500 bill, we acknowledge that this situation is highly concerning. It appears that there was an error in estimating your insurance coverage, and we apologize for the confusion and stress this has caused. We understand that you were given multiple assurances that your account was settled, and receiving a bill months later is understandably frustrating.You are absolutely right that patients should receive accurate and fair estimates based on the information available at the time of treatment. We deeply regret that our miscalculation led to this unexpected charge, and we will be reviewing our processes to prevent this from happening in the future.To resolve this matter, I would like to personally oversee your case. Please contact me directly at ************************************ so that we can discuss the next steps. Our goal is to find a fair resolution that acknowledges the inconvenience and frustration this situation has caused you.We value your feedback and are committed to making this right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.