Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System leaks Freon. Leaking from the ******* A/C Compressor...

  Business Response

  Date: 09/07/2023

  Dear ************************,
  
  We regret to hear about the issues you've experienced with your HVAC unit, which was installed by ** in 2020. It is always disheartening to learn that our customers encounter difficulties with their systems. We understand your frustration.
  

  In this situation, the components that failed was your AC compressor and condenser coil. As with any mechanical equipment, occasional failures can occur, even with reputable manufacturers such as *******. It is worth noting that your unit was three days past its warranty period, but we made every effort to advocate on your behalf. After our diligent efforts, we successfully negotiated with *******, and they agreed to cover the replacement parts under warranty.
  
  We understand that you expressed a desire to have the entire unit replaced rather than individual component repairs. Regrettably, despite our best efforts to negotiate that with ******* on your behalf, they maintained their policy of covering parts but not labor. Additionally, we observed that your system required a refrigerant recharge due to the compressor's refrigerant leakage. It's important to note that refrigerant refills are not covered under warranty as it is considered an consumable componant. Nevertheless, we were willing to offer you a substantial discount to alleviate some of the financial burden associated with this necessary service.

  Following the presentation of the quotes and options, we made diligent efforts to follow up with you, but unfortunately, we received no response. We genuinely want to assist you in resolving the issues with your HVAC system and are committed to addressing any necessary repairs. However, it is important to note that labor charges will apply for the services provided.
  

  We remain at your disposal to discuss the next steps and answer any further questions or concerns you may have.

  Customer Answer

  Date: 12/21/2023

  The date of the transaction is ...: 09/16/2020. The company never gave me a reciept, that i paid in full or how i paid. I paid a total of ...: $6,926.00. total. The company installs... Heating and **************** Systems. The company installed a bad... 5 ton ******* A/C compressor that leaked freon. The company was contracted to install my...Home Heating and **************** System. The Owner of the Company...*************************** from... Alliance Expert Services came out to my home to check the... A/C 5ton ******* compressor and noticed it had a freon leak and did nothing about it and he told me that i would have to pay for additional charges to repair the unit. Invoice # ******. On...09/16/2020...