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Business Profile

Electronics Recycling

EcoATM LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to sell my phone and the door jammed and the customer service person took over an hour. I still didn't get my phone back

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was giving a quote for a phone that I had and I was trying to sell to and Eco ATM kiosk. The kiosk did not give the proper cord for the phone at hand. Two locations I went to and the problem still stood that the kiosk machine claims to be able to give a person the value of their disregarded phone they no longer need or want. So I was forced to take a very small percentage of the phone with the promise from the kiosk to me visit my phone worked properly like I said it does that I would be giving the extra refund to make it the value it gives under the price your device option. So with that said I was taking advantage of and bullied into taking a value that was a scam because I was never contacted back but my device that worked closely and was perfect in the sense of working properly as being brought fresh out the store. I like a refund or the rest of the money that was promised to me and that legitimately should be mine.$300 which actually it's more but I was being modest and I thought easy going and taking the 300 would have made me satisfied. Nothing has been resolved and I have been humiliated talk down to and unprofessionally snickered and overpowered by a business that's supposed to be a legitimate with ethics and proper working kiosk. Thank you for your time and please help me resolve this God bless

EcoATM LLC is NOT a BBB Accredited Business.

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