We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Endocrinologist

OU Health Physicians - Childrens Diabetes & Endocrinology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endocrinologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Appointment scheduled for my daughter for 2/26/24 to test her human growth hormone and I cannot get anyone to tell me the cost estimates involved, the person I scheduled with gave me a pre-services number to call. 1/18/24:8:29am CST called billing left message.1/23/24: contacted the billing department at 9:25am CST and was on hold for 25 minutes. Then I contacted them again at 10:45am CST and waited on hold for 3 hours before I left a message to call me back and then hung up. I contacted them via MyChart (billing messages would not let me message anyone) to my provider and medical team on 1/23/2024. I was able to get the *** codes. 16 out of 17 *** codes were not available in MyChart for estimates. My insurance could not advised speaking to facility billing for accurate estimates.2/16/2024: I called the pre-visit services to get estimates for the upcoming visits. I was given the billing department number to call. There is a loop in the automated system preventing me from getting to anyone in estimates. I tried to talk with the financial counselor for the children's hospital which told me I needed to call the same number I had called and pick the estimates button. I was stuck in the loop again and finally pressed billing questions prompt and talked totalk to ********* in billing who understood my frustrations and tried to transfer me internally. That did not work and I was back in the loop, I reached out to billing questions department again and they told me I would need to get in contact with the Financial Counselor that had originally told me to go back through the loop for estimates. I called her again & left a message.This health system needs to ensure there is a way to get estimates for upcoming services. This appointment was made over a month in advance. I either have to cancel the appointment my daughter needs or go in blind. Frustration is an understatement. Every time I try to solve this it takes HOURS of my day and I end up no where.

OU Health Physicians - Childrens Diabetes & Endocrinology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.