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Business Profile

Exercise Programs

Shape Fitness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Shape Fitness LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shape Fitness LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a gym membership at this business and I could no longer attend due to Inflation, rising costs of living, and having to work long hours to pay for my necessary expenses such as rent and living expenses. I could not afford to go to the gym anymore and contacted the gym to cancel my membership and they refused. Even though I had not physically stepped foot in the gym for several months they still kept billing me and trying to charge me even though I am not physically there. After awhile of me not going they closed my account out and then sent it to collections for over $1300 even though I was never in the gym or used any of their services during that time. I want to contact the news and contact the attorney generals office to have their business license revoked for predatory practices. I want all of their businesses shut down.

      Business Response

      Date: 09/08/2023

      *******************************, on 8/12/2022, signed a 2 year contract with Shape Fitness El ******** stated on his membership, the only terms that would allow you to cancel is if you move 25 miles away from any Shape Fitness location, are permanently disabled or going active in the military.  In this case, he was none of those. In November 2022, ******** contacted us to let us know he had lost his job.  We allowed him to freeze his membership, meaning we would not draft his account, for 2 months (that is the amount of time he requested). Dec 2022 and *** 2023 we did not draft his account.  Feb 2023, drafts resumed and we were able to pull from his account for that month.  In March, he returned for Insufficient funds.  April we were able to draft his monthly fee. May, he returned for Unauthorized debit. At that point, we had no choice but to send to collections due to the fact that he put a Stop Payment on his monthly drafts. Please find attached the signed membership for ********************************  I have also attached the backside to the membership showing our cancellation policy.

    Shape Fitness LLC is NOT a BBB Accredited Business.

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