Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased something from a company in California and they used this company to ship it to me. So while it’s supposedly in transit it gets put on hold for a “insurance fee of $200 that is refundable upon delivery. Never had to do it before but I paid it and now it’s supposedly on hold for something called custom stamps. They want me to pay another $200. I’ve ordered plenty of stuff from California and never even heard of either of these things before and now they won’t respond much less give me a refund. So I’m out $427 total for a package that should’ve been here 2 weeks ago. I would really love to get a refund for the insurance fee at least if they won’t deliver the package without me paying another $200

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from a company named Tacticoolammoshop on 11/21/23. They in turn sent the package to a company named Global Freight Shipping Center for shipment. Approximately 3 days ago I got a notification from the shipping company that I had to pay an insurance fee of 500 dollars. They claim that its 100% refundable upon package delivery. Today 12/1/23 I get another notification from the shipping company wanting an additional 300 dollars for customs stamps claiming that his too s refundable upon package delivery. I feel the company is trying to take advantage of me. No one at any time ever mentioned any of these fees until 3 days ago. Not from the vendor company or the shipping company until 3 days ago.

  Customer Answer

  Date: 12/04/2023

  Tacticoolammoshop is who I bought the ammunition from. I paid them ******* dollars. ******* for the merchandise and ***** dollars for shipping and handling. The shipping company, Global Freight Shipping Center, then in turn sends me a message via email saying they required ****** dollars for shipping insurance before they could send the package. I paid it. Then a day or two later the again send me an email saying my package was on hold until I paid ****** dollars for customs stamp. This is when I told them I wasnt paying any more money to them. The persons name I was given for tacticoolammoshop was Carleano, email address ************************ The person with Global Freight Shipping Center was ***************************, email address is ************************* who received the ****** dollars. The live chat person with whom communicated the emails to me was some one named *****. These transactions went through Zelle.