We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Consultants

Earlywine YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We decided to utilize the YMCA over the summer while my daughter was taking swimming lessons and for those few months we were happy to pay the $78 a month membership fee. In August we were no longer using the membership though due to school resuming and busy work schedules so we sought to cancel our membership. There is no way to cancel the membership online (the forms do not exist that other YMCA's claim you should fill out for this location) and so we called the branch. They told us they would start the process of canceling the membership on August 27th and gave us an email address to email why we were canceling. We did this, but they continued to charge us in September and now again in October. We have called again and they say they will work on it again, but there is never anybody available at the branch who actually handles cancelations. We changed our billing information so our card isn't charged, but they are still sending the charges through and say we now owe two months worth even though we are not utilizing their service at all. We enjoyed our few summer months using the membership, but at this point I have no interest in becoming a YMCA member again in the future with how frustrating this has been.

    Business Response

    Date: 10/08/2024

    I can definitely understand the frustration. We were able to make right with this member. Our cancellation process is an email to our membership coordinator/director or an in person cancellation form. Unfortunately, we missed the email communication from this member and that delayed our timeliness in making this right. We have gotten this taken care of and I have posted our cancellation policy below for anyone who may need it in the future. 

    I understand that the primary member is the only authorized individual that can cancel or make changes to the membership account. The primary member must provide written notification of cancellations or account changes within 7 days of the member draft date  to be effective on the next scheduled draft. Please keep a copy of your cancellation/change form for your records. Members are responsible for reviewing their bank statements to verify their monthly draft has been cancelled/changed. Should the Y fail to cancel your draft following written notification, refunds MUST be requested in writing within 60 days of the membership termination date. Membership joining fees and program deposit fees are non-refundable.

    Thank you,

Earlywine YMCA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.