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Business Profile

Kickboxing

iLoveKickboxing

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for iLoveKickboxing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Anna A

      Date: 10/02/2024

      While the classes are fun, if a little upper body heavy, I'd like to give 0/5 stars for customer service.I finally got my mental health and motivation back up after a hard miscarriage to go back to working out and I signed up in ******** for a year membership. I explained I was trying to get pregnant again and asked what the pause or cancelation policy would be when/if I did get pregnant- specifying clearly that I would only sign up if I could pause/cancel when I got pregnant. I was told by 2 individuals that, and a quote, "pregnancy was a qualifying condition to cancel or pause." Apparently that was a lie. You have to have a medically diagnosed condition during pregnancy that prohibits exercise and a note from your OB supporting that. While I can still exercise and am a fitness professional (licensed physical therapist), doing these classes is not something I felt safe or comfortable doing after my miscarriage. Also, I have severe "all day sickness" during pregnancy that is debilitating.They didn't listen to me at all and basically said morning sickness didn't qualify as an "excuse."I never write bad reviews for companies, but I felt this was over the top. I would have happily paid for my year and come back post baby when I was cleared. But instead I'm in a financial battle with keyboard warriors that won't pick up the phone and front desk people who won't call me back or stand by what they told me when I signed up. I'm very disappointed to be treated this way when I was a willing, paying customer.

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