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Business Profile

Landscape Architect

Asplundh Tree Expert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Architect.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8th of 2022, an Asplundh team came into my backyard to trim tree branches from the overhead lines per their contract with OG&E. We own a vintage Airstream trailer that is parked in our driveway with a 3 foot walkway between the trailer and a wood fence. The Asplundh crew were cutting the branches so large that they scratched and gouged the aluminum skin of our trailer. I have photos of their men with large branches in my backyard which I gave to the inspector for Asplundh (who assured me would be taken up by their legal ****** I have been in contact with OG&E who have now refused to follow up on the complaint. I have sent Asplundh the estimate to repair the damage as well as the photos of their crew and photos of the trailer. I have not received any word from their insurance provider and can only assume that by stonewalling me, they can make this complaint disappear. We have been as patient as possible but 5 and a half months later, we are still far from a resolution with Asplundh.

Asplundh Tree Expert is NOT a BBB Accredited Business.

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