Laser Eye Surgery
Advanced Laser & Cataract Center of OklahomaComplaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/18/2023, I received a bill for $25.00 that supposedly was incurred on 04/04/2022. I called the office and was told that this was a charge for getting a prescription for new lenses. I was seen in this office on 04/20/2023 and was not informed of the balance. I also paid $25 at the time for the prescription I received. I did see the sign at checkout on this year's visit. I did not see any signage or remember anyone saying that prescriptions were not covered by insurance or I would have paid at that time. Since I do not itemize on taxes, I do not keep most medical records if payment has been made and no bill is sent. They said their billing was that far behind(over a year) which I find amusing. Most insurance won't pay that far passed so no way to recover. I would like to have the $25 written off as no one asked for payment at time of service nor did anyone say it wasn't covered by insurance. To bill over a year later, limits the patient's ability to research a payment.
Business Response
Date: 09/03/2023
We are sorry about the billing error. The bill was written off as requested. Thank you.
Customer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Loser
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