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Business Profile

Lasik Eye Surgery

ClearSight LASIK
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/09/2025 I made an online appointment for an eye consultation, I paid a fully refundable $50 deposit to hold that appointment. Within 10 minutes a representative from Clearsight called and we determined that their services would not work for me. The appointment was cancelled and the representative stated the $50 charge would be removed. At that time it was showing pending on my credit card. I called Clearsight about 3 weeks later when I saw the charge had been processed and no refund had been applied. The gentleman on the phone said he showed it refunded on his end and notified billing that it had not gone through. He said someone from billing would call me back and get it taken care of. A week later I have not recieved a call or a credit. I called today and got an answering service who stated no one was available to take my call.I don't know if this is due to incompetence or simply a way to make money by hoping people forget about the charge but I would like my money refunded as they stated would happen.

    Business Response

    Date: 02/20/2025

    We have contacted our patient and have refunded the $50.00 deposit. Our team member did think that it was originally refunded the day the payment was made by the patient, however due to a software problem, the refund did not process on through to the patient's credit card.  Once we researched the issue, we processed the refund again and followed up with the patient to make sure he did in fact receive the $50 refund. We have apologized to the patient, as we understand how frustrating this must have been for him. 

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** **********

ClearSight LASIK is BBB Accredited.

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