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Driver Staffing Solutions - OKC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29, DSS was to deliver a replacement dresser and pick up the one that was delivered damaged (also by DSS). The drivers arrived and proceeded to remove the damaged dresser from our bedroom by dragging it across the floor, out into the hall and out to our door, causing severe scratching to our flooring. They then proceeded to drag the replacement dresser into our entry way and leave it there boxed, even though I had originally paid for unboxing and light assembly. The whole time, the furniture dolly was sitting in our living room, unused. The drivers then checked the boxes on their form claiming no damage to our property or the delivered item and had her sign it with her thinking she was just signing for the delivery. They also signed a portion on their phone for her. Unfortunately by the time she had time to inspect the house, they were gone. When we opened the replacement dresser, it was also damaged. We have sought resolution and been told that the drivers properly used a furniture dolly and have ignored any other inquiries thus far. We obtained a quote from a local flooring company to repair the damage and this is all we are seeking in this matter, a payment in the amount of $516.87 for the repairs.

    Business Response

    Date: 06/25/2025

    After a thorough review of the delivery in question, we must respectfully deny this claim for
    damage. Our records confirm that:
    • The delivery involved a threshold service, and the item was placed just inside the
    front door as per the service level requested.
    • At the time of the pickup and return of the dresser, the HDS team properly utilized a
    dolly to remove the item. No damage was noted on the Bill of Lading
    (BOL) at the time of pickup or delivery.
    • No damage was documented or brought to our team’s
    attention during or after the time of service.


    Based on this information, and in the absence of any supporting documentation indicating
    negligence or damage caused by our delivery team, we are unable to approve this claim.

    Customer Answer

    Date: 06/26/2025

     

    Complaint: ********



    I am rejecting this response because:

    - The damage was primarily caused by the PICK UP of the dresser, making this irrelevant. 

    - A dolly was NEVER used.

    - Damage was brought to the attention of Fagilepak after the delivery/pickup was complete, I did not have contact info for DSS at the time.

    While I reject these blatant falsities, I have appealed to higher management at Fragilepak and been able to resolve the issue with them. This matter can be closed.



    Sincerely,



    ***** ********

Driver Staffing Solutions - OKC is NOT a BBB Accredited Business.

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