Reviews
This profile includes reviews for 180 Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromKaren G
Date: 05/25/2023
1 star180 LIED to ** about the product my husband needed and/or could use and said insurance would not cover the ostomy bag we had been using for 2-3 months. My husband bought the lie. I then took the phone and spoke with the representative and she emphatically stated that her company had an identical product. LIES. The cut to fit opening was a slightly too big, it was not see through on back, and it had a narrow neck despite my specific question on the neck size. The neck is more difficult to open and close as well as too narrow compared to our current product. Not only that but product came with the velco closing covered and I thought it needed a clamp as it would NOT close and the representative could not give ** a description accurate enough to discover the problem. I thought I would destroy the bag if I lifted the fabic that hid it. The manufacturer contacted ** and agreed with me. It is similar but NOT what my husband needed. I have lost 2 nights sleep changing bedding, cleaning bed frame, cleaning bedroom floor, wheelchair, bathroom floor, clothing, shower stall, husband, and then me. I am my mother's caregiver as well and she is in the hospital. I couldn't go be with her today from lack of sleep two days of last three days because 180 LIED. The product IS covered. 180 just does not have a contract with our insurance and/or ******** (We have both with private insurance as primary.) OR, both representatives I talked with on two different days do NOT know what they are doing. Now I have a product my husband cannot use and my insurance won't cover the additional I need for the correct product from another manufacturer. I will have to pay out of pocket through the web as there are NO stores to buy ostomy supplies in my area and must be ordered. A plastic shopping bag and medical tape would have stuck better with less mess and no cost. Already did that once when he first came home and hospital gave ** only one day's worth of supplies. Just not good for the skin.Review fromBarbara G
Date: 05/02/2023
1 starJust as in the reviews below, the customer service is horrendous. They keep on sending supplies that I DID NOT order and refuse to accept a return. I have been attempting to work with them for two months to get the order right and it still hasn't happened. I am going to report them to ******** for fraudulent billing and to the Better Business Bureau. Completely incompetent. I am going to contact my provider and request the they send the script to another provider. It is a shame to have to start over, but they obviously can't support the request and they are rude in the process.Review fromDavid D
Date: 04/15/2023
5 starsDavid D
Date: 04/15/2023
I am absolutely satisfied with 180 medical they actually call me and say its time to order always comes quickly and i get what i need
180 Medical, Inc.
Date: 04/19/2023
Thank you so much for sharing your experience. We value the opportunity to serve you and be a ********************!Review fromJames F
Date: 03/25/2023
1 starJames F
Date: 03/25/2023
I'm getting screwed by 180medical. They keep sending *********** I did not order and not the supplies I did order. I'm reporting them to ******** and filing a complaint with the better business bureau!180 Medical, Inc.
Date: 03/27/2023
Thank you for letting us know about your concerns. We apologize for the issues youve experienced would welcome the opportunity to make things right and regain your trust. Our goal is always to provide our customers with just what they need, when they need it. Again, thank you for your feedback. Well be reaching out to better understand and identify a resolution.Review fromMargaret A
Date: 03/22/2023
1 starMargaret A
Date: 03/22/2023
WARNING: DO NOT USE THIS COMPANY. Their customer service is terrible. I have been trying to get medical supplies from them since January after my insurance changed and they still have not gotten ***********. Turns out if I had just not told them the insurance had changed I could have gotten at least a months supply and then told them about the change. Instead, she stopped my services that day when I was almost out and sent me not even 30 catheters to use until it was sorted. This was 2 months ago. I have been having friends who are disabled send me Caths because I dont have ANY! I have called now several times and they have hung up every time the line has picked up. This is the 4th call and I am done. I wont be using their services and now have to find a new provider. They do not show that they care or make me, the client a priority. Pick a better provider that cares about you.180 Medical, Inc.
Date: 03/27/2023
Thank you for letting us know about your experience. We sincerely apologize for the issues with receiving supplies and reaching us by phone. We want to be sure you have what you need and that we correctly coordinate with your insurance. Weve attempted to contact you and would welcome the opportunity to resolve your concerns. Again, we apologize for the issues youve experienced and hope to have the opportunity to connect with you soon.Review fromTod R
Date: 02/13/2023
1 starTod R
Date: 02/13/2023
Customer service is horrible. Every time I call I get put on hold. After 15-20 minutes. the phone just hangs up. My daughter needs her cath and ostomy supplies to live. Why is it so difficult to answer the phone? I have been having to pay out of pocket for months now and cant get a response from the company. I would not recommend this company unless you dont need these supplies to live. They never ship on time and you cant talk to a person180 Medical, Inc.
Date: 02/16/2023
Thank you so much for letting us know about your experience. We apologize for the issues youve encountered and would like to discuss with you to better understand. Well continue to reach out in the hopes of talking with you soon. Again, we apologize for the issues youve experienced and thank you for letting us know.Review fromStacey G
Date: 11/28/2022
4 starsStacey G
Date: 11/28/2022
I have used 180 Medical for a long time. The only negative thing I have to say is that there are too many times when 180 Medical tells me I have too much supplies on hand. They need to change their ordering system and let customers choose every how many days they want to receive their new orders. By doing that the problem of having too much supplies on hand will go away completely for all customers.180 Medical, Inc.
Date: 12/01/2022
Thank you for the review and for taking time to talk with us today! We know insurance guidelines regarding order dates can present obstacles. We appreciate the opportunity to work on the long-term solutions we discussed to remedy this for future orders.Review fromJoan S.
Date: 11/07/2022
1 starJoan S.
Date: 11/07/2022
After receiving home care for over a month from our local home healthcare company, and receiving all the proper supplies as needed, we received a phone call from 180, intimating that they were all set to supply us with care. Huh? Kinda late! Today we received mail from them which included a Medical Client Service Agreement to sign and return, lol. This is almost to the point of being an illegal scam. There should be a minus star available.180 Medical, Inc.
Date: 11/08/2022
Thank you for letting us know about your experience and the mailing you received. The client service form was sent in error and can simply be discarded. Please accept our sincere apologies and thank you again for reaching out to let us know.Review fromJeff W
Date: 10/06/2022
1 starJeff W
Date: 10/06/2022
180 Medical recently changed my catheter order from a product I was very satisfied with to an inferior catheter manufactured by their parent company, Convatec. Before going on Medicare, I purchased catheters at my own expense. 180 Medical bills Medicare more than 4 times what I paid. Unsatisfied by obscene profits generated from Medicare, now they are increasing their profit margin further by pushing their parent's products. I am done with 180 Medical!180 Medical, Inc.
Date: 10/07/2022
Please accept our sincere apologies for not exceeding your expectations. We understand how important these supplies are for our customers and strive to provide excellent service.We appreciate you talking with us today so we can best resolve your concerns. Below is a summary of the issues discussed and steps being taken to address:1)Product: The satisfactory product previously supplied has been discontinued by the manufacturer. Our records indicate that we spoke with you on 9/9/2022 to discuss an alternative product.a.We will be sending a variety of samples of alternative products for you to try in order find the best available option.2)Pricing: 180 Medical has a contractual agreement with ******** for ******** covered products we supply. ******** reimbursement is based on that contracted rate. a.Discussed our billing rates and contractual rates with ********.Again, thank you for taking the time to speak with us to resolve this matter. We are committed to winning back your trust and finding solutions that will best support you going forward.Review fromRenee D
Date: 07/22/2022
5 starsRenee D
Date: 07/22/2022
I am very pleased with 180 v medical supplies. They are very supportive, patient, knowledgeable, and friendly.180 Medical, Inc.
Date: 07/25/2022
Thank you for your feedback and thank you for trusting us with your supplies!
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