Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without zero communication from Aerocare, (aside from a text message shortly before he showed up) they sent a technician named ***** ****** to my home to pick up my CPAP machine. No, I am not handing over something I depend on to sleep with no warning. He said it was now out of network due to insurance change which is not true. I did change insurance but it's not out of network. It takes time to get another appt to have new orders issued. Nice that Aerocare will leave a patient without a needed medical device with no coordination of care until new one comes. I will not be getting the new machine from Aerocare.
  
  Billing should stop today. Aerocare also restarted the billing clock on the 13 month rental when I changed insurance companies.

  Business Response

  Date: 12/13/2024

  Thank you, we will work with management and ensure this is taken care of. 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got in a car wreck June of 2022.
  I signed a contract for medical equipment July 2022. My contract stated I would pay a monthly amount of $14 until July of 2023. Fast forward to a few months past July 2023 where I canceled my credit card due to fraud. Then aerocare (***** ****** *** *******) asks for a new form of payment. However, I was supposed to be done paying July 2023. After MONTHS of going back and forth with billing and aerocare in OKC ( mind you, the manager was ALWAYS) in a meeting everytime we called or stopped by, they finally found that they were in the wrong. They then sent us a letter apologizing and sent us a check for the amount we got overcharged. Now here we are in November and I start getting invoices again. I called the billing company (***********) where the lady yelled at me and told me I needed to contact my insurance office and that all she could help me with is me paying my balance. I am so sick of these people and I feel sorry for the old people they are robbing blind!

  Business Response

  Date: 11/19/2024

  The patient called in and spoke with billing on 11/14/24 spoke with ******* who looked into the account and explained this bill was sent in error. The 2 dates of service have been adjusted and there are no open balances on this patients account. There was also an email sent to the patient to confirm all of this. 

   

   

  Customer Answer

  Date: 11/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1)Date10/16/23.2)Amt pd:$25.00.3)Purchased 63470/AirFit F20 Headgear Sm.4)I pd cash 4 this item.My husband gave me ******** gave the $25 to ************ took ***** a while to print receipt but finally handed it to me.There was another male CSR standing at the window talking w/me about my watch.He had same watch I was wearing.2 witnesses saw me hand the money to *****.On 11/17/23, received a past due notice of $25 from AdaptHealth/AeroCare for the headgear that I previously pd cash for.I called AdaptHealth on 11/27/23.Spoke to Noril.Explained I pd cash for this ************* was 10/16/23, not 10/17/23, as listed on the notice.She got an attitude with me & stated ***** delivered the pkg to my ************ have a picture as proof.I told her that was an outright lie.I never received anything from their comp by delivery.We have cameras on the front of our house as proof.She finally called Nieko.***** got an attitude with me & said she could not fix the problem.She said she would have her manager call me the next day.I never received a call from the manager.On 12/4/23, I received my 2nd past due notice.Now a late chg of $15 has been added to the $25.I called them again.Spoke to *****************.Explained the situation all over again. He put me on hold & we were disconnected.I called back, spoke to *****.Asked to be transferred to *****************.She couldnt find a person by that name (he spelled his name to me).So explained it all again.She asked that I email her a copy of my receipt, said she would get back w/me when she received it.I emailed it.She d/n respond back.On 12/26/23, I received my 3rd notice.Repeated the call to them again.D/n get his name, but he said the chg was removed.On 1/11/24, I received the final demand notice.On 1/15/24 I spoke to ******.Repeated issue.She said chg was removed.On 2/26/24, received notice from debt collector for the $25.Im done w/this comp.They have lied too many times.5)saleorder:********;doc ID :1/2354/*********;**********;*****************

  Business Response

  Date: 03/04/2024

  The ******************************* will contact the patient and get the issue resolved.
  
  

  Customer Answer

  Date: 03/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we went into this place for a cpap machine/supply on 7/11/22 and paid $240. cash for what we was told was our portion. We was told we had to put a card on file for when i order replacement supplies. 2 days later i receive a **** for the $478 for the machine and supplies we received 7/11. I call and wait on hold for over an hour and talk to a Rep named **** She tells me that the $478 does not show the $240 we paid in cash. She also tells me that she will hold that **** (3 invoices) for 30 days and that way it will give insurance time to pay. well 7/21 they deducted that amount out of my account. They took out $238 for the three invoices even after she said they would hold it for 30 days since we was never told of this amount when we paid in the office. So i call and wait again for an hour to talk to a guy and he said that he shows in the notes of the "hold" but they made a mistake. I was told the $238 that was deducted along with the $240 that i paid in cash paid off all 3 invoices and if insurance paid anything then AeroCare would issue me a refund. i thought that was the end of it and had decided i would order supplies somewhere else after this.. WELL.. 7/30/22 i receive a **** for $106.00 on 2 invoices that was paid with the $238.So i call and wait 1 hour and 40 minutes and was told oh well... the **** you paid was a estimated **** and the $106 you now owe is your final ****.. How many final bills are they going to send? If you look at the first page i attached it shows the 3 invoices i paid off. The second page i attached is a itemized **** for what was paid off. The third page i attached is the "new" **** and you can see the same invoice numbers with different higher amounts for the things i already paid off and on that **** it list **** for previously billed or paid. I think they are making it hard to get customer service in hopes people will just give up and pay whatever.

  Business Response

  Date: 08/11/2022

  We apologize for any inconvenience caused to the consumer.  We have attempted to reach the consumer at the number provided to discuss the concerns listed, but we have been unable to reach the consumer.  The consumer can reach me, *********, at ************.