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Business Profile

Medical Marijuana Cards

Virtual THC Doctors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No services that I paid for were provided

    Business Response

    Date: 01/25/2025

    We sent a message to the customer that their OMMA application would be submitted on 1/24/25 (see attachement). The application was submitted to **** yesterday as we stated in our email to customer (see attachment) .  We will instruct our doctor to contact **** and have his medical marijuana application TERMINATED and issue a full refund. Thanks.

     

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment and paid $215 yesterday for a 9am appointment today. I got an email that said my order was received and being processed but never got an email with instructions for the virtual visit. I have left at least 6 voicemail, sent email and text messages and I get no reply at all until I got the attached email. There is no way to actually reach a person. I paid on 9/26 for a 9am appointm,ent on 9/27. They emailed me on the 26th and say they got my order on the 27th and my visit is on the 28th. This is sketchy as it gets,. Why would I pay 2 days ahead of time for an appointment on a day that I can't attend?I want an appointment TODAY or a refund NOW. I don't want to wait on a check or wait 7 business days for it to go back on my card. This is wrong. I don't appreciate being hoodwinked then condescended to.

    Business Response

    Date: 09/27/2022

    When you order on our website, THE CUSTOMER SELECTS THE *************. Attached is her order. As you can see she booked her appointment for the 28th which is tomorrow. She is complaining about a date SHE SELECTED and thought it was for today. We deal with many people with mental health issues. All she had to do was request a refund. I instead she continuously complained about the color of our order form.  We will issue a refund immediately.

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