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Business Profile

Mobile Auto Repair

Rogers Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our vehicle was taken to Rogers Auto on Friday for a repair. Saturday morning we checked on vehicle was told that it was still not ready. On Monday we went to the shop and the mechanic said that he didn't know what we were talking about. Around 3pm got a call from the shop owner and advised that he accidently left the keys in the car and it had been stolen. Shop owner reluctantly called the police to file a claim. Would not recommend this business due to negligence on the owners part,

    Business Response

    Date: 03/14/2024

    Making our customer happy is very important to us. We regret that this happened. We treat every vehicle as family. For years that we have been doing business, this was the first time it has happened and I bet it will never happen again. The vehicle was waiting for an ordered part and we genuinely forgot that one vehicle was not locked and its key was still in it. And this vehicle was in the shop's drive way with other vehicles. On the Monday we realized the vehicle was stolen, i had left early straight from home and went to near by town to pick up a part before joining the others at the shop. When i came in and was planning to go pickup the part for the 2005 Chrysler 300, my colleagues said they taught i had moved the vehicle. I watched the security camera and could tell 2 people came Saturday breaking Sunday morning and drove away with the vehicle. I called the customer first, then called the police after. I told the own every truth and gave her my shop keeper insurance policy number as she requested. I also told the owner how crushed i was for the mistake we made and will do whatever i can to see that we resolve it amicably. Attached is a proof of Claim Acknowledgement from my insurance. Thanks.

    Customer Answer

    Date: 03/14/2024


    Complaint: ********

    I am rejecting this response because: I am still dealing with the issues from this,  I have had to take off work to deal with the new repairs needed along with pay for lyft services prior to the insurance paying for rental car for my son.  My child is traumatized and will now have to deal with the ***** for court hearings due to the theft.  Saying I'm sorry does not excuse the negligence of leaving the keys in the vehicle and created this issue for my family now

    Sincerely,

    Z *****

Rogers Auto Service is NOT a BBB Accredited Business.

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