Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to reach *** to obtain three separate money orders, and have even filed a claim with GFps and with the BBB. I never never received anything from the company not even a reply to any of my correspondence, including fax email and phone calls. I find it entirely disrespectful and entirely unnerving that they can go and do this to someone holding your money for over 2 1/half years Ive already sent in ****** claimsnever received anything from the company not even a reply to any of my correspondence, including fax email and phone calls. I find it entirely disrespectful and entirely unnerving that they can go and do this to someone holding your money for over 2 1/half years Ive already sent in all three cclaims . When I called to check in on them, I was told that I had to send in a copy of my ID and the processing fee for each money order even though I was promised that I did not have to pay to receive them and I did in fact send a copy of my ID after doing this I still have not received any of the refunds and have still not heard anything back from the company Im really close to going to filing a civil lawsuit against Ri though I was promised that I did not have to pay to receive them and I did in fact send a copy of my ID after doing this I still have not received any of the refunds and have still not heard anything back from the company Im really close to going to filing a civil lawsuit against ***.

  Business Response

  Date: 04/20/2023

  ************** has claims for 3 money  orders.  She filed her first complaint with the bbb and discovered that the original claims that she had sent through the mail did not arrive.  She finally got the claims filed in February 2023.  in response to her first bbb complaint as our letter stated... She needed to send the claim information/form, Stubs, **, and Fees.  This is the requirement for all claims. We got permission to waive the stub requirement because according to her she had sent them originally and they did not arrive.  Our letter did state that we must have her ** and fees.  We have never received her ** or fees.  We as a company have chosen to pay her claim fees for her in this one instance and we have used the ** attachment with this complaint as her ** requirement.  In future, please note that we will do what we can to help with any claim, however, the customer MUST do their part.  We are sorry that ************** feels slighted in this instance.  Her replacements will be printed and out to her within the next 5 days.  We sent ************** a letter stating the requirements that were still due in March 2023.  This letter was returned to us.  We have checked the address on her claim, our system, and the documents that she attached to this complaint.  They all have the same address.  This is the address that we will send her replacements to.  If the replacement is returned, it will be up to ************** to give us another viable address to send her replacement to.  If ************** has any questions she can feel free to call us anytime.