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Business Profile

Motel Reservations

OYO: Hotel Northeast

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We attended a New Year's Eve event at the *** and decided during the evening that it would be best to get a room and spend the night rather than traveling after the event ended... my husband called the hotel and was priced a room at $60.. he went to the front desk and was told because we were with the event the room was now $80.... Room 153 was the last room available. ..a price increase for someone attending an event at their hotel? That was the first red flag.. he purchased the room at 11:23pm and returned to the event.. We did not try to enter the room until after 2am when the event ended. The door keys would not work and we had to return to the front desk and was given new keys.Upon opening the door, 2 roaches ran across the entertainment center...It was late on New Years Eve and were not wanting to find another room.. however when I pulled the bedding back another ***** crawled out from the sheets.. then looking around found more crawling on the walls and baby roaches in the bath tub...We quickly determined we could not stay in this room and returned to the front desk.The worker at the front desk advised he would only be able to give a partial refund as we picked up the keys a few hours earlier. I reminded him we had just been in to get keys that worked for our door so we had not been in the room at all. He still only offered a partial refund. I did not accept this refund as it would indicate that I had "used" the room and agreed when I had not. The door keys did not work and the accesses could be checked to verify.I asked for a detailed receipt and was advised there is only the credit card receipt given for my records?I have been trying to call the hotel all morning to speak with a manager and the phone rings and rings.. I have also tried looking online for other contact info, or corporate office contact info with no luck. I am requesting contact from some one at the management/corporate level to contact me concerning this visit and a refund.

OYO: Hotel Northeast is NOT a BBB Accredited Business.

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