Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 Fellas Moving Company overcharged for the our move request on 06/28/2024 services of 1.0 hour used of 2 crew members where we paid a CASH Tip to each crew member onsite the day of our move. The company charged extra fees not previously disclosed including a Tip of $67.50 to our credit card account. We called 2 ******************** on 07/03/2024 at 01:45 PM and spoke with ******. She agreed the TIP was put on the final invoice B/L ***** in error and agreed to refund the tip by issuing a credit of $67.50 to our credit card account. She told us it would take at least 2 weeks to issue the credit and it will appear on our credit card account within the next 2 billing cycles. This did not happen and we have not receive any credit as agreed and confirmed. We notified 2 Fellas again this time via email on 09/16/2024 requesting the credit be issued to our credit card account. We received no response from 2 Fellas and the credit card company was not able to discharge the amount because it is past 60 days. We are filing this complaint with BBB because overall 2 Fellas is not acting in good faith and is fraudulently overcharging customers and not issuing credits due as agreed upon. I have all documentation in a pdf to present. Regards, ********* ******
Business Response
Date: 10/08/2024
I just read the complaint this morning. I pulled the customers information and did find the tip for $67.50. ****** no longer works here, so I have no idea why this was never
taken care of. I'm the owner and I will have this resolved today. We may need to reach out to make sure we have what we need to refund this. If you have any questions
my name is ***** ********r and our phone number is ************* We will let you know when a refund has been issued.
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