Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they moved me on April 28 the men took my glass shelves out of my unit. i wanted to report it to make sure i was not over looking them. i was never told I had 96 hours to mane a claim. When i knew they were not here and they can not find them. Nothing can be done. i paid an additional 150 for insurance. if they can not replace them refund the insurance.

  

  Business Response

  Date: 06/20/2025

  We apologize about the issue with the glass shelves and understand the frustration this has caused, unfortunately we don’t have any record of this move.  We are located in Oklahoma City.  We are a franchise independently owned and operated from other locations and we are locally owned in OKC.  The looks to be a Tulsa location issue perhaps and unfortunately we are not under same ownership nor management.  We will however reach out to the Tulsa Franchise to advise them of the unresolved issue.  We hope this helps and if we can be of assistance from Oklahoma City please call us directly at ************.

  Warm Regards,

  Management 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Two Men and a Truck, *************, in July of 2022 to move our furniture and belongings into storage. We noted some damage, which they agreed to fix when we took things out of storage. When that time came in October 2023, they did not return our calls until the last minute, when our items were already loaded (by a different mover) and headed out of state. We found additional damage while loading. When we got the items home, and after three months of not hearing from ***, the Operations Manager claimed he could not find a repair shop and directed us to submit an insurance claim. After another six months of delays and finger pointing between TMT and their insurance carrier, we received a check for $102 in September 2024 to cover an over $4500 repair bill. Most of the damage was avoidable, caused by the incompetence and negligence of the movers, vs. the normal bumps of moving. As examples, they put an 1850s antique trunk on its side and piled heavy boxes of books on top of it. They transported a loosely wrapped vintage mirror on its side, breaking the mirror and severely splintering the frame. Two other items are included on the insurance claim, and there are two additional damaged items that we decided we could fix ourselves. We also have been taking these items to the repair shop in **********, ** ourselves, a 145 mile round trip, twice for each item. We've spent a significant amount of time over the history of this issue following up on unanswered phone calls and e-mails.

  

  Business Response

  Date: 10/07/2024

  We have apologized and empathized with Mr. ******** claim.  When we move items to storage we require Full Release of liability (industry standard) Signed.  We require such document because items will no longer be in our care and custody, and can be handled by anyone with access to unit.  Another moving company relocated items to undisclosed out of state location and only following that move were we notified of additional damages.  There was documented damage at time of services to residence and those were handled and repaired immediately.  Property damage to home was repaired and to the satisfaction of the customer.  The original move took place July of 2022 however no damage claim was filed until 2024. Because we had a full release of liability signed and items had been moved across the country by a 3rd party we were unable to have said items assed or repaired.  We did go above and beyond and filed a claim with our insurance.  Insurance denied claim and sent out denial letter and reasons for denial.  I Attached denial letter provided by insurance, however ****** was also provided a copy.  We still sent a check in good faith based on insurance estimate of loss at the standard liability of .60 per pound weight of damaged item.  We also fully repaired property damage to customer satisfaction and damage report was done onsite the same day during move to storage.  We met and went above and beyond our obligations.   Pre move letter is attached that emailed to customer and initial that it was read and understood before move started.  The initials and signatures can be reviewed on all attached documents.   Once legal matters are mentioned all we can do is allow insurance to handle any and all correspondence to claim and notate accordingly.

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22373167
  
  I am rejecting this response because of the following reason:
  

  My primary issue is that a release of liability and inadequate insurance (even the extra cost insurance was inadequate in this case) should not be a license for the movers to mistreat the items being moved and to damage the places they are being moved from or to.  If that is their business model they should not advertise themselves as ******************* or as a company that treats each and every one of our customers as if they were our grandmothers. 

  Other folks who are looking for movers should be aware that this is how they conduct their business and understand the risk up front.

  Sincerely,
  
  D ****** ********

  

  Business Response

  Date: 10/09/2024

  Unfortunately we did not move your items from storage to current residence.  It was only after your recent move with a completely different company were damages reported.  We moved the customer into storage in July of 2022.  The damage to the home that was reported was resolved and repaired immediately as promised.  We cannot repair items that were damaged by another company during a different move 2 years later.  We can empathize with the issues, however we cannot repair items after a company other then ours had items in their care & custody since us.  No damages were reported at the time of using our company only after using a different company.  As good faith we sent check out based on insurance coverage and thoughts of good faith.  Industry standard would not cover anything since it went into storage. These items were not stored with us but at a 3rd party storage facility out of our care and custody.   *********** was used for services in July of 2022 we handled what was damaged to the home during services provided (which we handled via local vendor to customers satisfaction and invoice attached) only to be told 2 years later and after another moving company moved said items then tell us we must fix and given ultimatum to provide a check for *******.  Policies are in place for a reason and all were agreed upon before ever using our services.  This was in writing, sent in email, and I signed acknowledgments before our services ever started.  This is all industry standards regardless of who you use.  We have tried to remedy and empathize.  We have been threatened with legal action, we were not given acknowledgment for repairs made to home that did occur during move and resolved without issue.  We can never repairs items that another moving company has moved and then made aware 2 years after the fact.  Once legal action was mentioned months ago we had to follow our insurance and legal department instructions and cease communication. 

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22373167
  
  I am rejecting this response because it is mostly incorrect.

  This is not a new issue which has come up after two years.  I have been attempting to resolve this issue over the last two years, and I feel like I've been led along by the Operations Manager claiming he is going to fix things over that period of time, but not following through.  His lack of responsiveness has significantly contributed to the length of the timeline.  My request for the $4400 balance to fix is based off the difference between the documented damage estimate and the $102 check I have received.

  The damage occurred during the move between the time the items we in my mother's house in ******** and the time we took them out of storage.  The damage to the trunk happened either during the move or as the weight was piled upon it when the movers put it in storage, as were the other claimed damages.  Any other damages that occurred in the second move were not claimed, and two other items damaged in the *** move we have chosen to fix ourselves.

  Additionally, I was given no opportunity to review the documents which I signed until the movers showed up to work, at which point I was already committed to use them.

  Note:  I have a more detailed response, but have been unable to attach it to this site.

  Sincerely,
  
  D ****** ********

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired 2 men and a truck to move my belongings into storage in April 2023 and again in June 2023 to move from storage to my new house. It was discovered during the move from storage to my new house that several items had been broken during the initial move. This was not regular moving damages in my opinion. There was an end table and BBQ smoker that someone stood on and broke and 2 shelving units that were completely destroyed. The head of operations from 2 men contacted me in the beginning of July 2023 and said he would repair the damages or replace my property. It is now December and i have not recieved any compensation that is due to me. I have worked with their insurance adjuster as well as ************************* and provided any info they requested. ******* refuses to respond to me or the insurance adjuster at this point. I finally got him to answer today by calling from a co-workers phone and he hung up on me after he told me he discarded my belongings that were in his possession being "repaired".

  

  Business Response

  Date: 12/05/2023

  There were items damaged on **************** move and claim was sent to insurance,  Two Men And  A Truck went above and beyond and repaired items that were repairable as shown in Insurance documents.  The amount paid for repairs far exceeded the valuation chosen by customer at time of move (also shown on claim data sheet from insurance).  Insurance recommended that no repairs should be made since all items fell under the industry standard of .60 per pound weight of the item.  We didn't feel that was fair since items could be repaired.  We chose to ago above and beyond that standard valuation since items were deemed repairable.  Items that were not repairable were settled in the amount of ****** per insurance claim completion (see claim data sheet provided by insurance).  Items unrepairable and beyond salvaged was discarded once claim process was closed by adjuster and check cut.  We do not hold damaged beyond repaired items once insurance has paid out claim.  The items are essentially replaced with insurance claim check.  Another ***** check has been sent since insurance made a calculation mistake.  We did all we could to resolve these issues based on our policies and procedures agreed upon prior to move.  We also paid out of pocket to vendors for repairs that clearly cost more then the value placed by insurance.  had the items deemed unrepairable been able to be repaired we would have repaired those as well.  We must follow the guidelines of our insurance and any dispute to that resolution is out of hands.  We have been bashed on all platforms and staff has also been cursed and degraded by said customer for doing their job.  We cannot allow under any circumstances to allow our staff to be degraded, cursed, and called names.  Check has been received by customer and another ***** check will go in mail today based on a calculation mistake we brought to claim adjusters' attention.  Claim has been closed on our end and with insurance.

  Customer Answer

  Date: 12/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: it is incorrect.  My property was taken by 2 Men and Truck and I was told it was being repaired.  I have been asking about that property since July 2023 and my requests for it to be returned have gone ignored.  I have all of that in email.  *************************, the head of operations, has neglected to respond to emails and has avoided phone calls for months.  I was rude to him on a phone call on 12/4/23 and I own that but I would not have gotten there if he had responded to emails or communicated with me like any reputable company should. I had to call from a co-workers phone just to get him to answer, after making multiple attempts via my personal and work numbers.  I dont want anything from this company other than my property returned.  I would have never sent my table with them if i knew it was not coming back to me.  ******* had ample opportunity to communicate the process to me and failed to do so.  He also was unable to read emails from his insurance company.  Had I not followed up with insurance multiple times I would not have been refunded the little amount that I was as ******* couldnt even get them a comprehensive list of the damaged items.  Basically I had to do his job for him, after living through his team being neglegent and careless with my belongings.  I am leaving negative reviews for this company on all social media platforms and i have filed a complaint with the company that oversees franchisees for 2 Men and a Truck in hopes nobody else has to deal with what I have gone through.  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/14/2023

  We understand your frustration and apologize for the inconvenience this caused you.  Unfortunately, ************* nor any other employee can fill out claim statement on behalf of the customer, fore it is a binding document between customer and insurance company.  We still repaired items that we could, instead of including it at .60 per pound weight for claim payout as shown on previous documents.  It shsows the value ( at a way less amount then payed to vendor) and amount paid to repair.  We have no control on insurance and their manner have handling and length of time it takes them to come to resolution but must abide by their close out.  Please feel free to look over the documents attached previously in regards to the insurance claim.  Please also reach out directly to insurance for issues with how they handled your claim.  We wish you the every best moving forward!