We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometry

Lifetime Eyecare Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached letter.

    As of today, I still have not received a response from Lifetime.

    Also, they did not give me an estimate of the cost before they provided the service. If I knew it will cost almost $200 I would not have use them.

    Business Response

    Date: 04/27/2023

    When visiting our office the patient is given an explanation of how our billing works. We bill the patients vision insurance unless a medical diagnosis is found and then that diagnosis must be recorded in their chart and therefor billed to medical insurance. The patient indicated at the beginning of the visit that she knew of a medical condition and would get a referral from her primary care physician. The medical condition is present whether a referral is placed or not. We have billed the patients medical insurance and are not in control of if they have paid their deductible or not. 

    The patient has spoken with our billing company and all charges are correct and unfortunately no adjustment is due.

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an eye exam. After checking in and doing all of the tests I was in the room waiting for the doctor. She saw I had allergy conjunctivitis and said we need to treat that before I examine you. Mind you my eye had already touched all of their equipment! She gave me a prescription for some drops which I am thankful for and cleared my eye right up. I was asked to come back a week later. I did and then was told there would be another $35 charge. The supervisor said if you came in for itchy eyes and then wanted an exam later we would charge you separately. I didn't disagree with that but said I didn't come in for the itchy eye and came in for an exam and you sent me away. The supervisor was adamant I would have to pay so I said I will go somewhere else to which she replied ok. Not a care in the world. I'm sorry I didn't read these reviews before but I never leave reviews. Sounds like overcharging and poor customer service is par for the course here. Also filing complaints with BBB and insurance provider.

Lifetime Eyecare Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.