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Business Profile

Patios and Decks

Patio Enclosures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patios and Decks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2023 Patio Enclosure by ********************** installed a screen room on my back patio. I financed the project with a total cost of around $15,000, I was not at home the day of installation but the next morning (as I returned home from work the night before in the dark), I noticed that several screens had holes/tears in them. I also found my outside light, which I was told would not be moved, hanging by exposed wires. I took pictures of the damaged screens and light and sent them to the company representative that had been corresponding with me regarding the installation process. I was told after multiple calls over the following months that they were backed up and would get back to me in 2 weeks. I never received any correspondence for follow-up. In the following months, *** attempted to reach someone who could help me to no avail. Emails and phone calls have gone unanswered. I did receive one email stating that someone would follow-up within the month. There was no response. I am now 8 months past installation, paying thousands of dollars, and have exposed wires and holes in my screens. I dont know where to turn. I have tried multiple phone numbers and email addresses.

    Customer Answer

    Date: 03/20/2024

    Since the original complaint, I have chatted on the website with a company representative, left voicemail on the service request line, and emailed the manager if a local branch.  To date, I have received no response.

Patio Enclosures is NOT a BBB Accredited Business.

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