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Business Profile

Pawnbroker

Sooner State Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer took ring out of pawn and found that it had been cut, burned, and diamonds had been replaced. See attachments for details, receipts for payment.

    Business Response

    Date: 08/05/2022

    Whom it concerns:

     

    My business received a letter, ID ********, concerning *****************. The complaint ************** submitted is absolutely false. She claims that we removed her ring from **** and cut it and burned it and stole her diamonds. When a customer pawns jewelry with us, we place it in a clear poly bag that is heat sealed shut in front of the customer. When she picked up the ring out of ****, I personally cut open the package for her and she immediately started accusing me of messing with her jewelry.

     

    1)    She claims we cut and burnt her ring. What she saw on her ring was where she had previously taken the ring, by her own admission, to other Pawnshops and they used a file and jewelry testing acid to verify it's authenticity. At Sooner State Pawn, we NEVER file on a customer's jewelry and we NEVER use acid. We have invested in an Olympus XRF Gold Xpert Analyzer. This machine essentially X-rays the metal and gives us the metal makeup. Our testing method is 100% non-destructive.

     

    2)    While accusing me of the above, ************** admitted that the last three Pawnshops supposedly did the same thing to the same ring, and that she knew how to handle me.

     

    3)    I refused to hear it then, and I refuse to hear it now. She is flat out lying. There will be absolutely nothing I will do to resolve her made up issue.

     

    4)    If the BBB would like to come down and observe our business practices or would like to talk to the three witnesses that heard her state that the last three Pawnshops told her the same thing, please reach out.

     

    Otherwise, I consider this matter closed and will not be extorted into doing what she wants because of the threat of a false rating with the BBB.

     

    Sincerely,

     

    Owner, Sooner State Pawn

Sooner State Pawn is NOT a BBB Accredited Business.

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