We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plaster

Playa Pools Plaster and Tile LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plaster.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Playa Pools in the Spring of 2023 to resurface our pool/spa, replace the spa heater, and install a new automatic pool cleaner. The work was partially completed May/June 2023. The spa heater was not working. We finally got that resolved after many phone calls and waiting several months. During this wait, our automatic pool cleaner stopped working, per our weekly pool maintenance company. We called Playa Pools to come out and look at it, but they never did. We finally had to buy a new pool cleaner to keep up with the leaves. We called Playa Pools and left many, many messages for someone to come check it out and to finally take it back for a refund since it was still under warranty. We even called the pool cleaner manufacturer and they said wed have to go through the pool company who purchased it. But, nobody from Playa Pools ever came out to see what was wrong. It was brand new and under warranty, so it couldnt have been anything major to fix, but nobody would call us back or come by. We still cant get any response, nobody will return our phone calls for a resolution to the pool cleaner we no longer need but have already paid for. Wed like a refund for the pool cleaner, Polaris TR28P, which sells for around $800.

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Playa Pools resurface, tile, and plaster our pool in November of 2020. We have a seven year warranty. The pool had a lot of streaking when they finished and we asked them to acid wash the pool again. They said that it would be best to wait until the end of the first season (fall of 2021) as too much acid washing is bad for the pool. We have been calling them ever since. This year we noticed that it needs patch work in three places. We contacted Playa Pools. We were surprised that they came out that day to look. They were supposed to come out the next week to repair. They did not show or call. We called them and they were again supposed to come out. Same thing, no call no show. Then the next. Now they don't even respond or say they will let me know when they will be out and they don't . We paid Playa Pools approximately $17,000.00.

Playa Pools Plaster and Tile LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.