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Business Profile

Plumber

Butler Plumbing Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********

    I am rejecting this response because: I understand they do not and cannot warranty customer purchased products. That is not the point. The point is I hired Butler Plumbing to connect my gas heater on the grounds that they expressed confidence they could do the job correctly. They did not, and their tech's negligence destroyed my brand new heater and made it unsafe to operate. I cannot accept allowing them to hook up a new heater as an amicable solution, since ********************** has already told me their company does not have much experience with the devices. I also cannot justify purchasing another brand new heater after they destroyed the one I purchased three months ago and voided the manufacturer's warranty on. To ask them to attempt to install a second brand new heater  after they've already ruined one brand new heater is not an acceptable solution Had I know of their inexperience with gas heaters beforehand, I would NOT have hired them in the first place.

    From my point of view, they have destroyed my property. Regardless of any official warranty status I believe they should reimburse me for said property.

    Also, it was my impression that ******************************* up on me. I guess they were having phone issues that day as I was disconnected twice before finally reaching him. Not a big deal but just want to be clear on that.

    Sincerely,

    *******************************

    rongdoing, claiming they don't know much about gas heaters. This is despite the fact I was assured before installation by two people in their company that they were able to competently perform the work.I have been trying for two weeks to seek an amicable solution with ***************************, the company President. This has failed to the point that he is becoming argumentative and hanging up on my calls. I seek a refund of installation services and payment for the value of the damaged gas heater. This comes to $1,892.11

    Business Response

    Date: 12/21/2022

    **************** hired us on Sept. 20, 2022 to hook up gas to a heater and that is what we did.  We do not supply heaters or any HVAC equipment and we do not warranty owner provided equipment.  Yesterday I tried explaining this to him on the phone and he hung up on me.  We would be glad to hook up a new heater free of charge if he gets the defective one replaced.

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