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Business Profile

Magazine Publishers

405 Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for 405 Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see

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405 Magazine has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, November 1, 2024, I purchased a physical copy of the November edition of this magazine online for $4.95. The receipt says I was to receive an email when my order was ready for pickup, and estimated a time of one day. I waited five days, and emailed them asking if my order was ready to be picked up, to no response. I emailed again six days later, with no response. I attempted to call the business several times, with no response. A month later, I reached out to their social media accounts on Instagram and ********, with no response. I left a review on their ****** business page, with no response. I emailed their parent company, with no response. It is not a lot of money, but this is not the way to run a business.

      Business Response

      Date: 04/22/2025

      We refunded the consumer and apologized for the delay. 

      Customer Answer

      Date: 04/22/2025

       
      Complaint: ********

      I am rejecting this response because: I was initially given a refund with no response- not an apology. This refund was given one day after I made my BBB complaint. I was okay with this resolution, and if asked my opinion earlier this month, would have been satisfied. However, just today, after six months of attempting to contact the business, and around a month after emailing Ms. ****** personally, I received an email from her, asking "Did I not receive a refund several weeks ago?", implying her screenshot of a refunded order was resolved weeks ago, when in reality it had only been resolved approximately a week ago, after my BBB complaint. She then claimed the BBB did not contact the company until April 22, when I submitted my complaint on April 10. She also advised that the person who was to handle online ******* orders was no longer with the company, which begs the question as to who was then handling the online orders, online reviews, and social media accounts of the company that I had reached out to for the last six months? I am highly dissatisfied with the customer service and business management strategies of this company. 

      Sincerely,

      **** *****

    405 Magazine is NOT a BBB Accredited Business.

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