We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Midwest Radiology Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a mammogram on 7 April 2022 through Radiology Associates LLC at an Integris Hospital. My insurance processed payment on 29 April 2022. The attached explanation of benefits shows the amount billed, the amount paid, and the amount owed. On 30 August 2022, I get a bill in the mail from a debt collector. It states I owe Radiology Associates LLC in the amount of $135.00. I have received no bills, nor any communication whatsoever from Radiology Associates LLC. I look up the company and see on google they have a 1.3 rating for how they handle billing. There is no communication, most of the time insurance isn't even billed. I had to call the debt collector to find out why I received the correspondence. I had no idea what it was in regards to until I called. I have already filed a complaint through Integris as well, for doing business with a company that has little regard for patients. I would like them to review the EOB and their records, so they can clear this up.

    Business Response

    Date: 09/14/2022

    This person was contacted by phone.  We discussed her concerns and was able to resolve the issue which stemmed from a billing company we are no longer doing business with.  The insurance was filed timely and processed appropriately however, the old billing company did not apply to her account so that a statement could be sent.  The payment she showed as being sent by her insurance was for another facility not ours.  Her account was sent to collections but only so they could help us complete the billing from the former company.  It was not in collections for non payment and I did explain this to her as well as let her know that it was not nor would it have ever be listed with any credit reporting companies.  I believe she was satisfied with the outcome at the end of conversation and it was an unfortunate situation for which I apologized.  

    Customer Answer

    Date: 09/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Midwest Radiology Associates, P.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.