Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter for a hill I never received.

  Business Response

  Date: 10/15/2024

  Ms. ******** -

  Our system shows that the "customers" insurance initially paid the claim and then later recouped the payment stating that the primary insurance paid more than secondary allowed.  We submitted a statement to the patient at this time as we did not have any record of any other payer.  There was no response to the statement, so the charge aged out to our partner for accelerated payment processing. This charge was incurred in February and the patient was sent to the Accelerated Payment Program on 9/17/24.  The patient would also have received notification from ******** when they recouped the monies from us.  The patient is welcome to call our office and provide the correct insurance information and we have a short period of time where we can try to get this billed to the appropriate payer.  She is also welcome to call ******** and ask that the claim be reprocessed if they are truly her only payer.

  The balance due currently is $40 & due to federal law, the patient is in no way in jeopardy of this adversely affecting her credit.  It is not in a hard collections status.  Thank you.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mammogram from a provider that contracts with this company on May 14th 2024. The claim was submitted to my insurance company on May 27th and payment from them to Oklahoma Radiology Group happened thereafter. I never received a bill for the remainder of the balance. On August 5, 2024 I received a letter from a debt collector concerning the debt dated July 22, 2024. Several attempts were made to call Oklahoma Radiology Group to pay the bill directly, I was hung up on twice.

  Business Response

  Date: 08/26/2024

  I apologize for the delay in response.  I received a copy of the complaint on 8/19/24 while traveling.  I wanted to provide a response in an effort to resolve this issue.

   

  The complaint that was filed is a bit incorrect and I am happy to reach out to the patient, but thought it best t0 also provide this information to your office.  The patient did receive her annual mammo as described and the claim was submitted to her insurance and paid timely with no remaining balance.  However - she also received an additional service that the insurance applied to her deductible which contractually requires us to bill the patient.  The patient would have received an EOB from her insurance noting this information which would also trigger her to expect a bill for the $44.24. 

  We mailed a bill to the patient on 6/3/24 and to date we have not received return mail which indicates to us that we have the correct mailing information for the patient. 

   

  Patient had not reached out to us to update information or inquire about this balance and on 7/16/24 her account was flagged for our accelerated payment partner which used the same address to send her the letter about the remaining balance as referenced in her complaint.   

   

  We are happy to recall this account or the patient can make her payment to the ********************** Group in order to settle this debt.  These collection efforts are standard practice for most healthcare providers and in no way threatens the credit rating of the patient.

   

  Please do not hesitate to reach out if you have additional questions or concerns.  Respectfully - *****

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is not with the healthcare provider, it is the healthcare providers *************** I spoke to the radiology group at Saint ******* and they said it has been going on for years. The reviews are full of people who were turned over to a credit agency. and I dont want that to happen to me. The bill was approved by Oklahoma Soonercare and they will pay the bill, but it has to be filed correctly. The bill is now overdue in the amount of $130.00

  Business Response

  Date: 02/23/2024

  The patient received 2 different services from Oklahoma Radiology Group during the December visit to St. ******************* The patient's insurance processed & paid one of these services and denied the other which in turn generated a statement to the patient.

   

  Patient called our *********** on 1/24/24 to discuss the statement received and the Representative told him at that time that we were refiling the claim & to disregard the

  statement. He then called back on 2/6/24 (same day as complaint was filed) and that Representative explained that he would need to allow more time as we were waiting on a response from the payer. The notes on the account indicate that the patient understood and disconnected the call.

   

  At this time, it appears that the patient has filed this complaint prior to any negative impact to him & we are hopeful that this will not reflect negatively on our office or the radiology group that we bill for as there was no wrongdoing by either party.

   

  Please feel free to reach out to me directly should you have any questions or need additional information@ *********************

  Customer Answer

  Date: 02/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I just signed in to the online pay portal right now and this is what was posted:"Make a Partial Payment Enter an amount that will pay today. You will be billed for the remainder in the next billing cycle. Minimum payment of $25.00"
  

  I tried to use the email address from her last post on BBB but it was not a valid email. When I did call to the call center, I spoke with someone who spoke bad English, so I hung up and called again. The next person was a little better but spoke what seemed like a flow chart and just told me I owed it. I finally got an OKC number and called it and supposedly, they were going to remedy it and yet they sent me another bill in the mail. On Tuesday, January 23, 2024 at 10:34:34 AM CST, <********************************> wrote:
  Thank you, the insurance would have to reprocess that claim that they denied 
  *******.

  I called soonercare and the problem is the way it was filed, I talked to the radiology **** at Saint ******* and was told this has been going on for years.I did a ****** search and people have been turned over to ****************** Supposedly they were going to fix my balance but I got another bill in the mail and nothing in writing, that it would be fixed. The respondent hopes that this complaint doesn't go on her record however they have turned patients in to the collection agency for their own mistakes. There was just a complaint with the BBB regarding the very same thing that I have filed a complaint about. 

   

  
  

   

  Business Response

  Date: 03/08/2024

  The patient received 2 different services from Oklahoma Radiology Group during the December visit to St. ******************* The patient's insurance processed & paid one of these services and denied the other which in turn generated a statement to the patient.

   

  Patient called our *********** on 1/24/24 to discuss the statement received and the Representative told him at that time that we were refiling the claim & to disregard the

  statement. He then called back on 2/6/24 (same day as complaint was filed) and that Representative explained that he would need to allow more time as we were waiting on a response from the payer. The notes on the account indicate that the patient understood and disconnected the call.

   

  At this time, it appears that the patient has filed this complaint prior to any negative impact to him & we are hopeful that this will not reflect negatively on our office or the radiology group that we bill for as there was no wrongdoing by either party.

   

  Please feel free to reach out to me directly should you have any questions or need additional information@ *********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of February 2023 I went to the ** at Saint ******* located on *************************** , *******, ** ***** for treatment. I have insurance and some of it has been covered by my health insurance. I received a bill of Oklahoma Radiology Group in an E-mail on 3/2/2023 in the amount of $47.28 which was paid on 3/7/2023. Today, I decided to open the old statement link on a whim and see another $5.69 charge for which they are requesting payment. Posted on 12/6/2023, but I never received an actual paper bill. On top of that I also received a letter from a collection agency they have hired to collect $21.21. Again, I never received a bill; not in the mail or in an email. I am requesting a full explanation of the charges, as well as Oklahoma Radiology Group PC to pull back the collection agency for the bill I never received

  Business Response

  Date: 01/19/2024

  Ms. ******** -
  The patient received3 different servicesfrom Oklahoma RadiologyGroup during the February
  visit to the ER. The patient's insurance processed initially on 2/23/23, the patient paid the
  remaining patient responsibility portion@
  that time on 3/9 /23 and then there was a payment posting correction on 12/
  23/ 23.
  
  This being said - the patient
  did in fact owe the $21.21 which I
  have pulled back from our
  accelerated payment program with no adverse effect to their
  credit & the $5.69 that we did not bill them for and I have
  adjusted the total of $26.90 off of oursystem as a courtesy.
  
  I would
  like to note that the patientdid not call our office at any time to inquire about their balance or question if they shouldbe receiving anotherbill based on the explanation of benefits documents they were receivingfrom their insurance which clearly documents how much they were responsible for paying prior to filing a complaint. Our Call Center Team could have easily explained to them their account activity.
  
  Pleasefeel free to reach out to me directly shouldyou have any questions or need additional information@ [email protected]
  
  Respectfully,
  
  Kerry A. Tretheway
  Billing Manager

  Customer Answer

  Date: 01/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************